Key Responsibilities
- Order Intake & Validation: Receive booking requests via email/portal, verify all shipment details, and build orders in customer platforms and e2open TMF. Resolve data gaps prior to downstream handoffs.
- Load Consolidation: Review open load boards before booking to consolidate freight. Promptly alert supervisors via Teams to prevent duplicate carrier coverage and rework.
- Customer & Appointment Management: Act as the single voice to the account. Coordinate pickup/delivery dates with clients, origin/destination docks, and internal specialists, ensuring TMF and Aljex remain synchronized.
- Exception Tracking & Escalation: Monitor Aljex and Open Dock boards for delays. Escalate critical delays to operations, systemic/software gaps to the Program Manager, and security concerns to GSOC.
- Experience: 2–4 years in 3PL/freight account coordination, transportation customer service, or ground operations.
- Systems: Hands-on experience with TMS platforms (e2open TMF and Descartes Aljex preferred), customer portals, and dock scheduling tools. Proficient in MS Excel, Outlook, and Teams.
- Industry Knowledge: Solid understanding of domestic modes (FTL, LTL, Intermodal), cross-border documentation, and the complete shipment lifecycle.
- Education: High School Diploma or equivalent required; degree in Supply Chain, Logistics, or Business preferred.
salary: $60,000 - $75,000 per year
shift: First
work hours: 8 AM - 4 PM
education: Bachelors
Responsibilities
The Operational Account Coordinator – Ground serves as the primary operational contact for an assigned customer account
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
