quality outreach coordinator.

In this vital role, you will be part of a dynamic remote care team—partnering alongside fellow Patient Care Advocates, Quality Care Specialists, and Practice Coordinators—driving seasonal outreach campaigns to close critical care gaps. Your daily focus will involve connecting directly with members and healthcare providers, facilitating preventive health compliance, and accurately documenting assessments within internal healthcare systems. The ideal candidate brings a solid foundation in managed care, hands-on familiarity with HEDIS quality measures, Medicare standards, and healthcare claims, along with a compassionate, solution-oriented communication style. Key Responsibilities: • Conduct telephone outreach to high-risk members and healthcare providers to close open preventive care gaps. • Support quality initiatives and seasonal call campaigns in coordination with regional market strategies. • Enter member health assessments, authorizations, and call documentation accurately into tracking databases. • Maintain the confidentiality and integrity of all Protected Health Information (PHI) in accordance with HIPAA standards. • Collaborate daily with remote care advocates and coordinators to meet health outreach goals. Qualifications & Skills: • High school diploma or GED equivalent required. • 2+ years of medical administration experience in a managed care, clinic, or medical office setting. • In-depth knowledge of HEDIS measures and quality care metrics. • Solid background in Medicare guidelines and healthcare claims processes. • Working knowledge of medical terminology and electronic health records. • Excellent verbal communication, active listening, and accurate data entry skills.

salary: $34.99 - $35 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Conduct telephone outreach to high-risk members and healthcare providers to close open preventive care gaps.
• Support quality initiatives and seasonal call campaigns in coordination with regional market strategies.
• Enter member health assessments, authorizations, and call documentation accurately into tracking databases.
• Maintain the confidentiality and integrity of all Protected Health Information (PHI) in accordance with HIPAA standards.
• Collaborate daily with remote care advocates and coordinators to meet health outreach goals.




Skills

HEDIS

Claims

Medicare

Qualifications

Years of experience: 2 years

Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.