Job Summary: Responsible for producing schedules for Specialties, OB/GYN, Primary Care, Class Schedules, Hospital Rounding, and On-Call Schedules for greater than 150 practitioners Serve as department liaison to the Manager of Specialties and Department Administrator in Access Reporting and Practitioner Template Management Support integrated scheduling software project Manage Practitioners waitlist (OB/GYN and Pediatrics only) Partner with Lead MD and Clinical Supervisor for template management Basic Qualifications: Minimum 3 years of relevant experience (e.g. scheduling, medical front office, telephone operations, and customer service) Minimum 1 year of experience involving telephone operations, appointment booking, or customer service Minimum 2 years of experience in EPIC - must have some experience or it will be extremely difficult to train Demonstrate skills utilizing Scheduling Software appointment systems Ability to develop reports and programs to improve customer service and performance goals Ability to participate in training, employee development, and quality assurance programs Complete a Customer Service Assessment Experience in staffing/schedule building procedures Top Three Skillsets Needed: attention to detail with critical thinking: Validate dates, locations, provider/resource information, appointment configurations, and requested changes before completion Top Three Things Worker Will Be Doing: Provider Template Management: Build, maintain, and modify provider scheduling templates; understand appointment structures, time blocks, and provider availability Schedule Deployment: Accurately deploy provider schedules and ensure schedules are released/opened appropriately for patient care. Schedule deployment accuracy is specifically measured in the PTC performance standard Schedule Change Management: Process provider schedule changes accurately and understand the downstream impact of modifications on appointments and patient access Quality & Performance Expectations: Maintain high quality and accuracy: Perform detailed quality checks and minimize scheduling errors. Departmental expectation is 95% or greater overall quality performance Problem Solving: Identify scheduling conflicts, incomplete requests, workflow issues, and potential operational impacts before changes are implemented
salary: $24.99 - $25 per hour
shift: First
work hours: 7 AM - 4 PM
education: High School
Responsibilities
Responsible for producing schedules for Specialties, OB/GYN, Primary Care, Class Schedules, Hospital Rounding, and On-Call Schedules for greater than 150 practitioners
Serve as department liaison to the Manager of Specialties and Department Administrator in Access Reporting and Practitioner Template Management
Support integrated scheduling software project
Manage Practitioners waitlist (OB/GYN and Pediatrics only)
Partner with Lead MD and Clinical Supervisor for template management
Skills
Template ManagementChange ManagementSchedule Deployment
QualificationsYears of experience: 2 yearsExperience level: Experienced
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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
