We are seeking dedicated, empathetic professionals to join our remote flock as a Customer Care Advocate. In this role, you won't just be winging it—you will be the primary point of contact for insurance inquiries, helping individuals navigate their benefits and claims while delivering top-notch service. If you are ready to dive into a new career and find a remote role that truly fits the bill, we would love to hear from you! What you bring to the table:
- High School Diploma or Equivalent (Minimum Required).
- 6 or more months of contact center or customer service experience (Minimum Required), or an equivalent combination of education and experience.
- Verbal and written communication skills with a detail-oriented approach.
- Data entry experience and proficiency in keyboarding skills.
- Proven ability to navigate through multiple systems and applications.
- Proficiency with Windows-based software applications and the Microsoft Office suite (Excel, PowerPoint, and Word).
- Pay Rate: $18/ Hour (+$1 English/Spanish)
- Start Date: 12/07/26
- Schedule: Monday to Friday
- Hours: Various shifts between the operating hours of 7 AM - 7 PM CST
salary: $18 - $19 per hour
shift: First
work hours: 8:30 AM - 5 PM
education: High School
Responsibilities
What you'll do:
- Handle inquiries involving group life, disability, and absence, including claims, medical underwriting, and continuation of coverage.
- Process first notices of loss for group life, disability, and absence claims via telephone and non-phone work channels.
- Interact professionally and positively with business partners, insureds, and claimants.
- Meet all established departmental quality, service, phone metric, and productivity objectives.
- Prepare documents, communications, and other materials using standard software and established formats.
- Resolve standard and complex inquiries, deferring highly complex queries to senior advocates or leadership to ensure clear advice is provided.
- Assist co-workers with knowledge and support.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
