p and c operations contact services coordinator.

The P&C Operations Contact Services Coordinator serves as the primary point of contact for employees, managers, and P&C Partners, delivering exceptional customer service and timely resolution of HR inquiries. This role is responsible for managing inbound phone calls, emails, and cases while ensuring a consistent, accurate, and employee-centered experience across the employee lifecycle.

The specialist utilizes HR systems, knowledge resources, and established procedures to resolve inquiries, provide guidance, and promote self-service solutions. This role plays a critical part in delivering efficient HR services and identifying opportunities to improve service delivery



salary: $22 - $24 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

• Serve as the primary contact for employees, managers, and P&C Partner through phone, email, chat, and case management systems.
• First-contact resolution: Resolve inquiries during the initial interaction whenever possible and use warm transfers when escalation is required.
• Call handling: Authenticate callers before discussing employee information; follow call scripts, greetings, hold, transfer, and closing standards.
• Respond to inquiries regarding HR policies, benefits, payroll, employment verification, leave of absence, onboarding, offboarding, and other People & Culture programs.
• Manage cases from intake through resolution while maintaining accurate documentation.
• Research issues, provide solutions, and escalate complex matters when appropriate.
• Communicate proactively with employees regarding case status and next steps.
• Promote employee self-service tools and knowledge resources.
• Service metrics: Meet targets for first-contact resolution, response time, call quality, customer satisfaction, abandonment rate, and case aging.
• Works cross-functionally with other areas for case/call resolution.
• Maintain compliance with privacy, confidentiality, and data security requirements.
• Ensure consistency in application of policies and procedures.
• Support audits, reporting activities, and service quality reviews.
• Identify recurring employee questions, trends, and process challenges.
• Provide feedback on improvements to workflows, knowledge articles, and employee experience.

Skills

Constant Contact

Operations

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.