In this telephonic outreach role, you will connect directly with Medicaid members to support care management activities and facilitate continuous, quality care. Working standard daytime business hours (Monday through Friday, 8:00 AM – 5:00 PM CST with an hour lunch), you will handle 50 to 70 outbound calls daily to complete Health Needs Assessments (HNAs) while also answering incoming member questions. You will identify individual care needs, maintain detailed documentation across dual monitors, and help achieve key state contract screening goals within a fun, collaborative environment featuring regular group chats and bi-monthly team meetings. If you bring 2+ years of managed care or physician office experience, solid knowledge of Microsoft Office, and a talent for multitasking in a high-volume call setting, this assignment is a fantastic opportunity to showcase your skills and advance your career.
salary: $21 - $22 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Position Summary:
Conduct telephonic outreach to Medicaid members to complete Health Needs Assessments, coordinate care services, and achieve quality engagement goals.
Key Responsibilities:
- Conduct 50–70 outbound calls daily to complete member Health Needs Assessments.
- Answer incoming member inquiries regarding care management and healthcare services.
- Document outreach results, assessments, and call records accurately in system databases.
- Navigate multiple computer applications using dual monitors in a high-volume environment.
- Meet monthly performance targets, including 90%+ call and assessment audit scores.
- High School Diploma or GED required; Bachelor's degree preferred.
- 2–3 years of experience in managed care, high-volume call centers, or medical office settings.
- Hands-on experience working directly with patients, healthcare providers, or Medicaid programs.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and dual-monitor multitasking.
- Dedicated home workspace with high-speed internet capability.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
