In this role, you will be the frontline voice for our clients, delivering warm, solutions-focused support across digital channels (primarily email, along with chat, text, and phone). This position is designed to build foundational operational and licensing expertise with clear, structured pathways for rapid internal promotion and skill development.
What You Bring
- Education & Experience: High school diploma or GED equivalent; 1+ years of experience in customer service, call center, insurance, or financial services environments preferred.
- Communication Skills: Exceptional written and verbal communication skills, with the ability to convey policy details clearly and professionally.
- Tech Savviness: High aptitude for multi-tasking and navigating complex software ecosystems (experience with Salesforce, carrier portals, or ticketing platforms is an advantage).
- Drive & Accountability: Take personal ownership, resilience in fast-paced environments, and comfort working toward visible productivity and quality metrics.
- Preferred Qualifications:
- Familiarity with personal lines (home and auto insurance).
- Eligibility to obtain relevant insurance licenses where applicable.
- Competitive Pay: Starting hourly wage of $20.00 to $25.00/hr.
- Accelerated Career Growth: A transparent leveling structure where high achievers gain new responsibilities, licensing opportunities, and compensation milestones quickly.
- Comprehensive Training: Extensive onboarding, carrier system training, and continuous real-time coaching to ensure long-term career success.
salary: $41,600 - $52,000 per year
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Deliver Client-Centric Support: Provide prompt, professional, and empathetic assistance to client inquiries, ensuring a high-touch, first-class customer experience.
- Manage High-Volume Inquiries: Prioritize and resolve 50+ client requests daily across established workflows while meeting strict quality, turnaround, and accuracy standards.
- Navigate Multi-System Workflows: Seamlessly toggle between internal CRMs (Salesforce), carrier platforms, knowledge bases, and communication tools to review policies and process requests.
- Ensure Precise Documentation: Accurately record every interaction and case detail across internal and carrier systems to preserve data integrity and compliance.
- Collaborate & Escalate: Independently resolve routine issues, collaborating with cross-functional teams and escalating complex scenarios when appropriate.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
