Do you excel at problem-solving and providing technical assistance? Become a contact center specialist / technical support agent and secure a highly flexible schedule with the Randstad App. We offer short-term mandates with top companies, allowing you to use your troubleshooting skills to resolve customer issues when it fits your life.
Your responsibilities:
- Efficiently handle inbound calls and omnichannel communications (chat, email) to diagnose and resolve customer technical issues (e.g., software access, account issues, basic product support).
- Accurately document all interactions, resolutions, and follow-up actions within the crm system.
- Use professional communication techniques to de-escalate challenging calls, maintaining a high level of customer satisfaction.
- Strictly follow established call scripts, knowledge base articles, and service level agreements (slas) for all inquiries.
- Quickly learn new product details, service procedures, and call center metrics for various short-term mandates.
location: Roanoke, VA
work hours: 09:00 AM - 05:15 PM
dress code:
Shirts or t-shirts must have sleeves and be without any holes or rips. Pants without any holes or rips. No profane or suggestive texts and images. Closed toe and non slip footwear only.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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