administrative professional.

Care Management Associate (CMA)

Location: Remote (Ohio residents only)

Schedule: Monday-Friday, 8:00 AM-5:00 PM

23 week contract

Pay: $22.63-$24.27/hour

Position Overview

Leading national healthcare company is seeking a Care Management Associate (CMA), which provides behavioral health services to eligible children and young adults enrolled in Ohio Medicaid.

As the administrative "front desk" for the Care Coordination team, you'll serve as the first point of contact for members, families, providers, and community partners. This role combines customer service, care coordination support, referral processing, and administrative responsibilities in a fast-paced, fully remote environment.

Key Responsibilities

Answer inbound calls and respond to inquiries from members, guardians, providers, and community partners.

Receive and process OhioRISE referrals.

Verify Medicaid eligibility and complete referral documentation.

Conduct Health Risk Assessments for assigned members.

Provide administrative support to the Care Coordination team.

Maintain accurate documentation in electronic medical record systems.

Work within multiple systems, including Excel and other internal databases.

Prioritize multiple tasks while maintaining accuracy and professionalism.

Ensure HIPAA compliance and protect confidential member information.

Collaborate with care coordinators, case managers, behavioral health providers, child welfare agencies, and other stakeholders.

Qualifications

Required

High school diploma or GED.

Minimum 1 year of relevant experience in customer service, healthcare, care coordination, or administrative support.

Experience handling high call volumes.

Strong computer skills with the ability to navigate multiple systems simultaneously.

Excellent communication, organization, and time management skills.

Ability to work independently while collaborating with a remote team.

Must reside in Ohio.

Preferred

Experience in Medicaid, managed care, behavioral health, or care management.

Experience using electronic medical record (EMR) systems.

Proficiency with Microsoft Excel.

Ideal Candidate

We're looking for someone who is:

Compassionate and professional when working with vulnerable populations.

Adaptable in a changing environment.

Detail-oriented with strong critical thinking skills.

Comfortable balancing multiple priorities.

Accountable, dependable, and able to work independently.

Work Environment

Fully remote position (Ohio residents only).

Company equipment provided.

Employee must provide a reliable high-speed internet connection.

Private, distraction-free workspace required.

No weekends or holidays.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.