The successful candidate will be responsible for processing Service Desk requests from enterprise corporate end users. The candidate will require strong communication, technical and documentation skills for the coordination of service tickets. This role requires strict attention to detail and the ability to multitask. It is preferred that this individual has and will maintain an understanding of commonly used concepts, practices, and procedures within an IT department.
location: Trenton, New Jersey
job type: Contract
salary: $28 - 35 per hour
work hours: 8am to 4pm
education: Associates
responsibilities:
Job Responsibilities
- Answering IT Service Desk calls
- Monitoring the Service Desk queue to process requests
- Answer chat requests
- Documenting the customer's Request in the client's ticketing system
- Assignment of Work Orders when warranted
- Creation of Incident tickets when warranted
- Providing status to customer
- Monday - Friday (8:00 AM - 4:30 PM)
qualifications:
Requirements
- General understanding of IT concepts, practices, and principles
- Experience with managing of customer requests
- Working knowledge of MS Office products
- Have at least 3+ mostly continuous years' experience answering calls
- Professional customer service and phone manners
- Be versed in Windows 10 and above
- Office 365
- Remote desktop experience
- Assisting remote users with VPN and CITRIX issues
- Active Directory
- Working knowledge of ticketing software
skills:
- Strict attention to detail
- Effective verbal, written and interpersonal communication skills
- Exposure to Chat a plus
- Exposure to ITIL a plus
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
