We have an immediate need for a junior Business/Customer Support Analyst in Tallahassee Florida. Randstad Technologies offers an employee benefit package that includes health insurance, 401K, and weekly pay. Tallahassee is the Capital of Florida and is strategically located in the central portion of the Florida Panhandle. Tallahassee is a great fit for outdoor and sports enthusiasts, where you can enjoy long summers and mild winter weather- with average temperatures in the upper 60's. The city also offers lots of trendy shopping and restaurant dining, and is less than an hour away from the gulf coast beaches. But, best of all, Florida has no state income tax! If this position sounds like a good fit for you, we'd appreciate your applying TODAY.
location: Tallahassee, Florida
job type: Contract
salary: $20 - 21 per hour
work hours: 8am to 5pm
education: No Degree Required
responsibilities:
- Provide support daily for the customer's HMS, related systems and downstream consumers of customer data as directed by the customer.
- Support requires providing answers to inquiries via email and phone, researching user inquiries, documentation of software issues in the customer's change and configuration management system and logging the user interaction in the customer ticketing system.
- Communicate current issues, enhancements, and other information through email, telephone or face-to-face with customer staff as assigned by the customer.
- Monitors incoming electronic files for correct location.
- Utilize Microsoft Excel and Word to create emails and documentation.
- Unlocks accounts and creates support tickets.
- Must be a self starter and possess excellent time management skills.
qualifications:
- Experience level: Experienced
- Minimum 2 years of experience
- Education: No Degree Required
skills:
- Excel (2 years of experience is required)
- Word (2 years of experience is required)
- Customer Service (2 years of experience is required)
- Electronic Files (1 year of experience is required)
- Email (2 years of experience is required)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
