Looking for an Operations analyst that will require interfacing with sellers and becoming a product expert.
TOP 3 requirements
- Client Facing experience in Customer Service or Account Management
- Attention to Detail & ability to take notes, follow ups, and admin work (emails & CRM note taking)
- Start up mentality/ teamwork & willingness to always advocate for the customer
- Most important thing they are looking for is great communication skills and drive. They want to bring on sharp candidates who are detail oriented and have a very strong customer service mentality.
We are already one of the top platforms in the space and looking to aggressively drive scale. Core to our strategy is our aspiration to democratize world class local commerce services and offer the same capabilities that power the core client businesses to any merchant.
location: Bentonville, Arkansas
job type: Contract
salary: $23 - 25 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
You'll make an impact by:
- Engaging externally with small and medium sized businesses to inform them about market value proposition and capabilities
- Building, executing and refining the processes used to onboard merchants to market tech solutions
- Staying organized and finding solutions to process bottlenecks when issues arise
- Remaining customer focused, with a sense of urgency
- Working to channel feedback from merchants back internally to build the best solutions for small and medium sized businesses
- Using data to derive themes/issues and actively work to close these gaps with the proper cross-functional teams.
qualifications:
Preferred Qualifications
- Bachelors degree
- Strong verbal and written communication skills
- Comfort with engaging externally with clients; experience in sales or account management a plus
- Creativity and a positive can-do attitude
- Experience with CRM systems (e.g Salesforce, hubspot)
- Familiarity with Microsoft suite (outlook, word, excel)
- Customer Service or Account Management experience
- Ability to stay on top of a pipeline of 20-40 clients at a time with outbound phone & email outreach while taking notes in internal trackers
skills: Preferred Qualifications
- Bachelors degree
- Strong verbal and written communication skills
- Comfort with engaging externally with clients; experience in sales or account management a plus
- Creativity and a positive can-do attitude
- Experience with CRM systems (e.g Salesforce, hubspot)
- Familiarity with Microsoft suite (outlook, word, excel)
- Customer Service or Account Management experience
- Ability to stay on top of a pipeline of 20-40 clients at a time with outbound phone & email outreach while taking notes in internal trackers
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
