API Customer Experience Professionals at Client's are customer obsessed in defining and delivering the strategy and vision required for digital experiences to stay ahead of constantly evolving economic, competitive, technological, and customer needs. This role sits at the intersection of product teams, platform standards, and external partners. You will help federated product teams successfully publish APIs while ensuring consistent security, reliability, and operational readiness - balancing speed with quality at scale, while evaluating emerging AI capabilities to automate tasks. You are an advocate for partner experience, launch readiness, and long-term success, making sure APIs are not only built quickly but are safe, supportable, and easy for partners to adopt and use.
location: Minneapolis, Minnesota
job type: Contract
salary: $42.83 - 52.83 per hour
work hours: 9am to 5pm
education: Bachelors
responsibilities:
Enable API Launch Readiness and Quality
- Support federated product teams as they prepare APIs for launch, ensuring they meet enterprise standards for security, reliability, and operational readiness
- Act as a guide-not a gatekeeper-helping teams understand expectations and resolve issues early
- Streamline and automate launch requirements to reduce time to market
- Ensure partners experience one cohesive process, even when APIs come from different teams or business lines
- Identify gaps or inconsistencies in documentation, onboarding, support, or operational handoffs that impact partners
- Help enforce consistent standards and controls that reduce enterprise, regulatory, and partner risk
- Ensure APIs remain compliant throughout their lifecycle-not just at launch
- Support escalation paths, and ongoing health monitoring for partner-facing APIs
- Leverage shared services, patterns, and governance models to help teams move faster without sacrificing quality
- Help the organization scale partner growth while keeping operational and compliance risk manageable
- Collaborate closely with product managers, engineering teams, security, legal, operations, and partner support
- Translate enterprise expectations into practical guidance that teams can act on
- Represent partner needs in internal discussions and planning efforts
qualifications:
· Bachelor's degree or equivalent experience
· 3-5 years working with APIs
Preferred Skills/Experience
Knowledge of performance testing, API governance, and developer portals.
Knowledge of Swagger/OpenAPI documentation and design.
Experience in technical writing and/or communications experience which involved the definition of workflows, procedures, and training materials for technical and non-technical audiences
Experience building interfaces with Power Apps and automations with Power Automate.
Experience in prompt engineering: design, writing, and refining prompts to achieve desired AI outcomes.
Positive, team-oriented attitude with strong verbal and written communication skills.
High attention to detail with strong information design, visual presentation, and organizational skills.
Strong influencing, partnership, and cross-functional collaboration skills.
Ability to manage multiple complexes, highly visible tasks and deadlines with limited supervision.
Ability to quickly learn new skills and processes and adapt to changing requirements.
Proficiency with Microsoft Office; familiarity with tools such as Jira, Confluence, PowerPoint, SharePoint, and ServiceNow is a plus.
Preferred technical skills: Java or Python; NLP/LLMs; agentic AI; vector databases; Power Apps/Power Automate; Postman; Datadog; API Metrics; Splunk; and MCP.
Preferred non-technical skills: problem decomposition, AI safety guardrails, and managing agentic workflows.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
