customer success associate.

job summary:
The client's customer success team is dedicated to delivering and providing excellent service while supporting customer engagement and operational excellence across our existing customer relationships. In this role, you will support customer onboarding, engagement, retention, and reporting initiatives across clients lines of business.

The ideal candidate is highly organized, detail-oriented, analytical, and comfortable managing multiple priorities in a fast-paced environment. This role is well-suited for someone with strong HubSpot experience who enjoys both customer interaction and operational/process work. Your goals will be focused on customer satisfaction, retaining and growing the customer base, and recurring revenue.

 
 
location: Telecommute
job type: Permanent
salary: $90,000 - 102,500 per year
work hours: 8am to 5pm
education: No Degree Required
 
responsibilities:
Customer Engagement & Customer Success Support:

· Support customer onboarding and adoption activities to ensure positive customer experiences.

· Assist with customer communication, follow-up, and ongoing engagement initiatives.

· Help coordinate customer outreach efforts, customer advocacy initiatives, and customer communications.

· Support customer retention efforts through proactive follow-up and issue coordination.

· Assist with documenting customer interactions and maintaining accurate customer records in HubSpot.

· Collaborate with internal teams to help resolve customer concerns and improve customer satisfaction.

HubSpot Administration & Reporting:

· Support day-to-day administration and maintenance of HubSpot.

· Build and maintain dashboards, reports, and KPI tracking for Customer Success, Sales, and Marketing teams.

· Monitor and maintain CRM data quality, accuracy, and consistency.

· Assist with workflow creation, automation support, and process improvements within HubSpot.

· Help identify trends, reporting insights, and opportunities for operational improvement.

· Assist with documenting CRM processes, workflows, and best practices.



Cross-Functional Collaboration:

· Work closely with Sales and Marketing teams to support customer outreach and customer handoff processes.

· Collaborate with Technical Support and Operations teams to coordinate customer communication and issue resolution.

· Support customer advocacy content initiatives including customer interviews, case studies, newsletters, and related collateral.

· Participate in brainstorming and planning sessions focused on improving customer experience, operational processes, and efficiencies using AI-enabled tools.

· Ensure solid communication and timely responses to internal stakeholders and team members.

Data Analysis & Operational Support:

· Track customer engagement, customer health, and operational metrics.

· Prepare recurring reports and dashboards for leadership and internal stakeholders.

· Assist with process documentation and operational coordination across teams.

· Identify opportunities to improve customer experience, CRM processes, and reporting visibility.

 
qualifications:
- 3-5 years of experience in a customer-facing role. SaaS experience preferred.

- Strong hands-on experience with HubSpot, including dashboards, reporting, workflows, and CRM administration.

- Experience using HubSpot, Microsoft Teams, Excel, and PowerPoint is required.

Experience working with AI-enabled CRM features or automation tools is a plus.

- Excellent written and verbal communication skills.

- Ability to provide reports and track metrics.

- Self-motivated and able to develop rapport and positive working relationships with all organizational levels.

- Have a passion for problem-solving.

- Highly organized and self-motivated.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.