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314 jobs found for online chat representative customer service without the phone in north carolina

    • charlotte, north carolina
    • temp to perm
    • $18 - $21 per hour
    This is a Customer Service/Call Center Role for a large financial institution.  Multiple schedules/shifts available. Previous Call Center experience is preffered, but not required. This role is ONSITE, in Charlotte.  Interested candidates must be able to work onsite. True Temp to Perm opportunity.   salary: $18 - $21 per hourshift: Firstwork hours: 6 AM - 11 PMeducation: High` SchoolResponsibilities Fast paced call center environment -- blended environment  Receive inbound calls + place outbound calls Receiving inbound calls from customers who are recognizing fraud on their account. Outbound calls based on seeing suspicious activity on accounts Handling any debit/credit card fraud  Inbound calls take precedent over outbound calls Review accounts to manage activity Investigate Speak to customers Work on claims 50% time on phones Candidates must have at least 1 year of Financial Background to be considered.  The essential functions of this role include:working up to 5 hrs of overtime per weekworking weekendsSkillsFollow-upActive ListeningTelephone EtiquetteEmpathyInterpersonal SensitivityTyping SkillsBasic Software SkillsBasic Computer SkillsCall Center SupportQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
    This is a Customer Service/Call Center Role for a large financial institution.  Multiple schedules/shifts available. Previous Call Center experience is preffered, but not required. This role is ONSITE, in Charlotte.  Interested candidates must be able to work onsite. True Temp to Perm opportunity.   salary: $18 - $21 per hourshift: Firstwork hours: 6 AM - 11 PMeducation: High` SchoolResponsibilities Fast paced call center environment -- blended environment  Receive inbound calls + place outbound calls Receiving inbound calls from customers who are recognizing fraud on their account. Outbound calls based on seeing suspicious activity on accounts Handling any debit/credit card fraud  Inbound calls take precedent over outbound calls Review accounts to manage activity Investigate Speak to customers Work on claims 50% time on phones Candidates must have at least 1 year of Financial Background to be considered.  The essential functions of this role include:working up to 5 hrs of overtime per weekworking weekendsSkillsFollow-upActive ListeningTelephone EtiquetteEmpathyInterpersonal SensitivityTyping SkillsBasic Software SkillsBasic Computer SkillsCall Center SupportQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
    • raleigh, north carolina (remote)
    • temp to perm
    • $14.50 per hour
     Are you looking to take a step up from your current customer service position and work for an Award Winning  Contact Center? We are seeking candidates who are passionate about helping our business and enjoy working in a fast paced environment that ranks among some of the top scores in engagement in the industry. As a Customer Service Representative, you will support our trade partners, consumers, and internal process partners via phone, chat, email or other technology for Whirlpool Consumer Services. Daily responsibilities include taking inbound calls, helping consumers resolve issues, providing basic troubleshooting information, and scheduling service while ensuring consumers are fully satisfied when the call is completed.  NO PHONE CALLS PLEASE.  salary: $14.5 - $14.5 per hourshift: Firstwork hours: 8 AM - 8 PMeducation: High` SchoolResponsibilities Managing inbound and outbound calls, emails or chats based on business needs while navigating through multiple computer systems and screens to help resolve consumer issues as well as document the consumer interaction as needed. Helping consumers resolve issues, providing troubleshooting information, placing consumer initiated orders, and scheduling service while ensuring consumers are fully satisfied when the call, email or chat is completed.   Negotiate through and diffusing escalated consumer interactions by demonstrating soft skills and issue ownership Managing and maintaining your schedule through both Whirlpool and Randstad computer systems. This may include  logging in and out, time off requests, and ensuring timecard accuracy. 1 year call center experience. SkillsCustomer Service (1 year of experience is required)Troubleshooting (1 year of experience is preferred)Call Center Support (1 year of experience is preferred)G-Suite - gmail, chats, sheetsZoom video meetings or similarTyping 35 word per minuteIntermediate Computer Skills (1 year of experience is preferred)Dual Monitors (1 year of experience is preferred)Aspect or GenesyseCRMTelephone EtiquetteActive ListeningCustomer supportQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
     Are you looking to take a step up from your current customer service position and work for an Award Winning  Contact Center? We are seeking candidates who are passionate about helping our business and enjoy working in a fast paced environment that ranks among some of the top scores in engagement in the industry. As a Customer Service Representative, you will support our trade partners, consumers, and internal process partners via phone, chat, email or other technology for Whirlpool Consumer Services. Daily responsibilities include taking inbound calls, helping consumers resolve issues, providing basic troubleshooting information, and scheduling service while ensuring consumers are fully satisfied when the call is completed.  NO PHONE CALLS PLEASE.  salary: $14.5 - $14.5 per hourshift: Firstwork hours: 8 AM - 8 PMeducation: High` SchoolResponsibilities Managing inbound and outbound calls, emails or chats based on business needs while navigating through multiple computer systems and screens to help resolve consumer issues as well as document the consumer interaction as needed. Helping consumers resolve issues, providing troubleshooting information, placing consumer initiated orders, and scheduling service while ensuring consumers are fully satisfied when the call, email or chat is completed.   Negotiate through and diffusing escalated consumer interactions by demonstrating soft skills and issue ownership Managing and maintaining your schedule through both Whirlpool and Randstad computer systems. This may include  logging in and out, time off requests, and ensuring timecard accuracy. 1 year call center experience. SkillsCustomer Service (1 year of experience is required)Troubleshooting (1 year of experience is preferred)Call Center Support (1 year of experience is preferred)G-Suite - gmail, chats, sheetsZoom video meetings or similarTyping 35 word per minuteIntermediate Computer Skills (1 year of experience is preferred)Dual Monitors (1 year of experience is preferred)Aspect or GenesyseCRMTelephone EtiquetteActive ListeningCustomer supportQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
    • charlotte, north carolina
    • temp to perm
    • $17.33 per hour
    Do you have customer service experience? Are you looking to get your foot in the door with a large, reputable company and get your career jump-started? If you answered yes, please review the job description below. We are looking to hire multiple call center representatives in your area. The role starts at $17.33/hr and does require you to be on site.  If interested, please apply to the posting. If you meet the qualifications upon review, the assigned recruiter will contat you. Please do not call into the office.salary: $17.33 - $17.33 per hourshift: Firstwork hours: 8 AM - 10:30 PMeducation: No Degree RequiredResponsibilities Handling inbound phone calls and responding to basic inquiries, resolving problems, and providing customer service while adhering to work guidelines, policies, and regulations.  Use verbal and/or written skills to handle customer interactions Perform research to resolve more complex customer problems including communicating with other departments to answer/resolve customers' requests/issues. Working out of an everyday banking queue - Personal account customers (checking and savings accounts)  Answering basic inquiries and solving basic problems Some more difficult calls include: dealing with fees (overdraft fees, negotiating what company can do to refund the amount) May handle money management claims and coinnect customers with departmnents to file zelle and potential fraud claims Required:  Customer service experience Communication skills - written and verbal Basic computer skills Ability to develop and maintain customer relationships The essential functions of this role include:working weekendsSkillsCustomer Service (2 years of experience is required)CommunicationEmpathyMathBanking RelationshipsCall CenterResearchVerbal CommunicationWritten CommunicationQualificationsYears of experience: 0 yearsExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
    Do you have customer service experience? Are you looking to get your foot in the door with a large, reputable company and get your career jump-started? If you answered yes, please review the job description below. We are looking to hire multiple call center representatives in your area. The role starts at $17.33/hr and does require you to be on site.  If interested, please apply to the posting. If you meet the qualifications upon review, the assigned recruiter will contat you. Please do not call into the office.salary: $17.33 - $17.33 per hourshift: Firstwork hours: 8 AM - 10:30 PMeducation: No Degree RequiredResponsibilities Handling inbound phone calls and responding to basic inquiries, resolving problems, and providing customer service while adhering to work guidelines, policies, and regulations.  Use verbal and/or written skills to handle customer interactions Perform research to resolve more complex customer problems including communicating with other departments to answer/resolve customers' requests/issues. Working out of an everyday banking queue - Personal account customers (checking and savings accounts)  Answering basic inquiries and solving basic problems Some more difficult calls include: dealing with fees (overdraft fees, negotiating what company can do to refund the amount) May handle money management claims and coinnect customers with departmnents to file zelle and potential fraud claims Required:  Customer service experience Communication skills - written and verbal Basic computer skills Ability to develop and maintain customer relationships The essential functions of this role include:working weekendsSkillsCustomer Service (2 years of experience is required)CommunicationEmpathyMathBanking RelationshipsCall CenterResearchVerbal CommunicationWritten CommunicationQualificationsYears of experience: 0 yearsExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
    • charlotte, north carolina
    • temp to perm
    • $18 - $22 per hour
    Ready to put your customer service skill set into practice in a  environment? If you’re an experienced professional who has demonstrated people skills and is comfortable handling the order fulfillment process, we have an amazing customer service position waiting for you. Read on to learn a bit more about the job requirements — and if you think you’re qualified, be sure to apply. We’ll get back to you promptly and schedule an online interview if we think you’re a match.salary: $18 - $22 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: AssociateResponsibilities• Interacting with customers via phone and email  • Entering customer orders into Order Management software system  • Answering customer questions  • Organizing flow of orders to the warehouse fulfillment team  • Assisting with customer pick-ups  • Closing out orders after pick-up  • Assisting with other administrative and clerical work as needed. SkillsCustomer ServiceOrder ProcessingTelephone EtiquetteActive ListeningFollow-upAdapting to ChangeTyping SkillsQualificationsYears of experience: 5 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to