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- job summary: The SAP Support Analyst Level II will work closely with the SAP Business Analyst for guidance and mentoring. The role serves as a single point-of-contact for end-users after Power Users have assisted end-users. Performs problem identification and on-the-spot training to prevent problem reoccurrence and knowledge transfer. Performs basic fixes and root cause recommendations in SAP. Partner with online help and update systems support help scripjob summary: The SAP Support Analyst Level II will work closely with the SAP Business Analyst for guidance and mentoring. The role serves as a single point-of-contact for end-users after Power Users have assisted end-users. Performs problem identification and on-the-spot training to prevent problem reoccurrence and knowledge transfer. Performs basic fixes and root cause recommendations in SAP. Partner with online help and update systems support help scrip
