Handling inbound phone calls and responding to basic inquiries, resolving problems, and providing customer service while adhering to work guidelines, policies, and regulations.
Use verbal and/or written skills to handle customer interactions
Perform research to resolve more complex customer problems including communicating with other departments to answer/resolve customers' requests/issues.
Working out of an everyday banking queue - Personal account customers (checking and savings accounts)
Answering basic inquiries and solving basic problems
Some more difficult calls include: dealing with fees (overdraft fees, negotiating what company can do to refund the amount)
May handle money management claims and coinnect customers with departmnents to file zelle and potential fraud claims

Required:

The essential functions of this role include:

working weekends