**ONSITE POSITION IN BEAVERTON, OR **

8 HOUR SHIFT IN BETWEEN THE HOURS OF 6:00AM - 8:30 PM PST

Position Summary:

Class Action business operates a call center to handle potential claimant inquiries and claims. The incumbent for this position is responsible for answering inbound and outbound calls, processing email, chat and callback interaction

Responsibilities:

· Professionally answer calls and address caller inquiries as needed.

· Route calls as needed to appropriate resources.

· Perform research using available resources as needed to provide required information to callers.

· Identify and escalate more complex issues to the research team

· Complete necessary administrative work as needed and complete call logs accurately

· Other projects as assigned by the supervisor.