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1 job found in nashville, tennessee

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    • nashville, tennessee
    • permanent
    • $85,000 - $110,000 per year
    Do you have 3 years or more in management experience as a Contact Center Manager and have managed a sales or customer service team of over 50 associates Are you willing to have the option to work remotely or in office but also flexible to travel 50-75% to locations on the east coast? This could be the perfect opportunity for you!!! Salary: $85,000 - $110,000 per year Shift: First Work hours: 8 AM - 5 PM Overview: Randstad's client is seeking a Regional Contact Center Sales Manager. This Direct Hire role manages and coordinates all contact center operations for the assigned region. This role serves as a critical leader to the overall contact center sales growth strategy and drive the execution of growth initiatives to achieve corporate objectives. Our Client is part of the largest network of commercial vehicle dealerships in North America representing truck and trailer manufacturers.  salary: $85,000 - $110,000 per yearshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorResponsibilities Drive revenue growth by recruiting, onboarding, training and developing a team of highly motivated sales representatives. Build, motivate and mentor a high functioning inside sales team to lead and drive continued sales growth and exceptional customer purchasing experiences. Assist the organization in continuous improvement by hiring, training, coaching, and leading contact center representatives as they provide support for customers with intent to exceed company goals. Train and develop employees in sales skills, product knowledge, teamwork, time management, competitive knowledge, and career goals pursuits. Drive operational excellence through strong pipeline management, accurate forecasting, and leveraging data to recognize trends and improve business across all areas. Lead projects as required to achieve business objectives and goals. Communicate corporate, divisional, regional and/or district mission, goals and activities to sales team. The essential functions of this role include:working in a smoke free environmentworking up to 10 hrs of overtime per weekworking weekendsSkillsManaging Call Center (3 years of experience is required)Leading Remote Employees (3 years of experience is preferred)CRM (1 year of experience is preferred)Workforce Management (1 year of experience is preferred)Workforce Optimization (1 year of experience is preferred)Management/Leadership (3 years of experience is required)QualificationsYears of experience: 3 yearsExperience level: ManagerRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.EOEDisclaime For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
    Do you have 3 years or more in management experience as a Contact Center Manager and have managed a sales or customer service team of over 50 associates Are you willing to have the option to work remotely or in office but also flexible to travel 50-75% to locations on the east coast? This could be the perfect opportunity for you!!! Salary: $85,000 - $110,000 per year Shift: First Work hours: 8 AM - 5 PM Overview: Randstad's client is seeking a Regional Contact Center Sales Manager. This Direct Hire role manages and coordinates all contact center operations for the assigned region. This role serves as a critical leader to the overall contact center sales growth strategy and drive the execution of growth initiatives to achieve corporate objectives. Our Client is part of the largest network of commercial vehicle dealerships in North America representing truck and trailer manufacturers.  salary: $85,000 - $110,000 per yearshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorResponsibilities Drive revenue growth by recruiting, onboarding, training and developing a team of highly motivated sales representatives. Build, motivate and mentor a high functioning inside sales team to lead and drive continued sales growth and exceptional customer purchasing experiences. Assist the organization in continuous improvement by hiring, training, coaching, and leading contact center representatives as they provide support for customers with intent to exceed company goals. Train and develop employees in sales skills, product knowledge, teamwork, time management, competitive knowledge, and career goals pursuits. Drive operational excellence through strong pipeline management, accurate forecasting, and leveraging data to recognize trends and improve business across all areas. Lead projects as required to achieve business objectives and goals. Communicate corporate, divisional, regional and/or district mission, goals and activities to sales team. The essential functions of this role include:working in a smoke free environmentworking up to 10 hrs of overtime per weekworking weekendsSkillsManaging Call Center (3 years of experience is required)Leading Remote Employees (3 years of experience is preferred)CRM (1 year of experience is preferred)Workforce Management (1 year of experience is preferred)Workforce Optimization (1 year of experience is preferred)Management/Leadership (3 years of experience is required)QualificationsYears of experience: 3 yearsExperience level: ManagerRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.EOEDisclaime For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

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