We're seeking dedicated Helpdesk Associates to join our dynamic team! You'll play a pivotal role in delivering exceptional customer service and technical support. Our client is recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance)! They offer a collaborative environment that fosters development and growth. For more than 170 years, they have been been committed to delivering on their promises and being there when it matters the most. Join us if you're passionate about providing top-notch service, thrive in a fast-paced setting, and are eager to contribute to the success of our Commercial Lines Customer Service Center. If you're ready to embark on a rewarding journey with ample opportunities for growth and development, we encourage you to APPLY TODAY!salary: $19.99 - $20 per hourshift: Firstwork hours: 8 AM - 9 PMeducation: AssociateResponsibilities Handle incoming calls from agents and customers regarding billing questions, reinstatement requests, system trouble shooting, password resets, and status inquiries Review data for completeness and gather missing information What you'll have: Associate’s degree preferred, High School Diploma required 2+ years of experience in the service, financial or hospitality industry Proficient using and toggling between multiple computer applications, dual screens and MS Office Suite products Location: Hybrid (post-training), 2 days onsite in Howell, MI Training Schedule: Monday-Friday 8:00am - 4:30pm EST (during training for the first 6-8 weeks) Post-Training Schedule: Monday - Friday, between 10:00am - 9pm EST (you will be assigned a shift averaging 38.75 hours/week) What you'll get: Comprehensive job training and continued mentorship ongoing Weekday schedule Medical, Dental and Vision insurance The essential functions of this role include:working in a smoke free environmentSkillsTelephone EtiquetteCustomer supportClient ServiceBasic Software SkillsCustomer ServiceActive ListeningFollow-upCustomer RelationsCall CenterCall Center SupportClaimsBasic Computer SkillsTyping SkillsAdapting to ChangeQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.