benefits and compensation specialist

job summary: A prominent client in the aerospace manufacturing industry is seeking a Senior Technical Customer Support Associate to lead a mission-critical contact center operation. This professional will deliver high-level technical and operational support-including vital AOG coverage-to a specialized aerospace clientele through phone, email, and ticketing platforms. The ideal candidate offers 8+ years of technical help desk or contact center experience, specifically within a technical environment. We are looking for individuals with a proven track record in leadership or oversight roles, such as a Senior Representative, Team Lead or QA specialist. APPLY TODAY!   location: Baltimore, Maryland job type: Contract salary: $33 - 35 per hour work hours: 8am to 4pm education: Associates   responsibilities: Provide 12/7/365 coverage via phone, email, and ticketing systems; coordinate directly with Production Control on AOG parts orders to minimize aircraft downtimeTriage, prioritize, and route all incoming helpdesk cases to the appropriate SME or department; manage queue health to ensure all SLAs and contractual timeframes are metServe as the consistent point of contact for aerospace clients; maintain high satisfaction standards through professional, timely, and solution-oriented communicationDocument, track, and drive all technical issues to resolution; escalate outstanding cases to the Contact Team Leader or Manager when appropriateExecute user account management, billing workflows, system maintenance, and account auditing across applicable business platformsact as backup to the Contact Center Supervisor on business, administrative, and personnel matters; support team operations during coverage gaps Requirements: Min 8 years of contact center or help desk experience in a technical/help desk environment.3+ years in a progressive leadership role - Senior Rep, Team Lead, Supervisor, or QA 2-yr technical / associate degree or equivalent years of experience Associate degree or 2-year technical degree, or equivalent experienceExperience in Aerospace/Airline operations is preferred Experience with Oracle or similar enterprise platforms The essential functions of this role include:working weekends  qualifications: Experience level: ExperiencedMinimum 6 years of experienceEducation: Associates  skills: Technical SupportOtherDesktop Support Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.

The Sales Support Specialist provides direct support to all assigned Marketing Managers.  Responsibilities include answering all incoming concerns/needs from all customers; key pick-up requests, handling transportation/routing on delivery questions, providing customers with invoice copies, monitoring orders before cut- off, communicating regularly with the AE and customers,. To be successful in this role you MUST be organized, excellent attention to details and focused. This is an ONSITE position.   Qualifications: 0-3 Years of Experience This is a Sales support position responsible for providing direct support to all assigned Marketing Managers High school diploma or equivalent Excellent telephone communication skills The ablility to work in a fast pace environment, ability to sit and work at a P/C for extended periods Must be proficient in MS Office. salary: $22 - $23 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilities This position supports the Market Manager and helps manage all aspects of exporting company products from the US to over 80 countries. Order Processing & Data Entry: Enter and manage export orders using the AS400 System ( IFG will train the worker on)Verify product allocations and coordinate shipments with internal departments Customer & Internal Communication:  Respond to emails and coordinate with customers, Market Managers, and internal teams (logistics, merchandising, etc) Ensure clear communication on order status, documentation shipment details. Export Documentation & Compliance:  Prepare and request the necessary export certifications Ensure compliance with country-specific export requirements and government regulations Logistics Coordination:  Work closely with the logistics team to book shipments, track processes, and ensure accurate invoicing.  Support all internal processes from order creation through to shipment and invoicing. SkillsOrder FillingSales SupportProduct SupportLogisticsData EntryMicrosoft OfficeQualificationsYears of experience: 1 yearExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

Our client is a fast-growing manufacturing leader based in Bohemia, NY, specializing in pedestrian flow and crowd control solutions. We are seeking a proactive Customer/Sales Service Representative to support the sales team and manage the day-to-day operations that keep the business moving. This is a Temp-to-Hire opportunity with a company that values growth and speed. We are looking to move quickly—qualified candidates can expect an 48 hours of resume submission. We are seeking someone with at least 2 years of experience working in a customer service role where you had to support a sales team. If you are interested, please apply today or send your resume to jenn.eng@randstadusa.com for immediate consideration!salary: $22 - $25 per hourshift: Firstwork hours: 8:30 AM - 5 PMeducation: High SchoolResponsibilities Sales Support: Assist customers with pricing, product information, and literature requests; follow up on outstanding quotations to close sales. Logistics Coordination: Manage freight quote requests with the Shipping department and provide customers with accurate tracking information. Order Management: Process phone orders and liaise with customers regarding Purchase Order (PO) queries or discrepancies. Production Liaison: "Progress chase" orders by confirming due dates with the Production Department and proactively updating customers. Post-Sales Service: Manage the RMA (Return Materials Authorization) process and document product/service complaints for investigation. Data Integrity: Enter all customer interactions accurately into the company database to ensure seamless reporting and team analysis. Professionalism: Deliver superior service by remaining consistently friendly, courteous, and professional with both customers and co-workers. Skills Basic Software SkillsActive ListeningTelephone EtiquetteEmpathyInterpersonal SensitivityCustomer ServiceCustomer supportSales SupportPricingProduct SupportOrder ProcessingPhonesEmailsQuotesData EntryTrackingConflict ResolutionPurchase OrdersConfidentialityResponsivenessAnalytical ThinkingOffice SupportTyping Skills Qualifications Years of experience: 2 yearsExperience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.