job summary: Description: Client is looking for a customer-focused, tech-savvy, and service-minded professional to join our Technical Support team.The Technical Support Specialist reports to our Technical Support Manager and is principally focused on providing technical assistance to our healthcare clients and ISV partners to resolve issues related to our Payment Fusion payment technology service.This is an ideal position for a motivated individual looking to expand their technology experience and who has a genuine interest in helping others.This is a cross-functional role that will interact with multiple teams. Primary Responsibilities: Work directly with our healthcare clients, ISV partners and our internal teams to understand, troubleshoot, root cause, and resolve technical issues in a prompt, friendly and thorough manner.Escalate technical issues as necessary to our Engineering, Product Management, and Support Services senior leaders to ensure a world class support experience regardless of the complexity of the issue.Master AxiaMed's product capabilities and serve as a subject matter expert for our clients and partners.Ensure proper documentation, notification, escalation, tracking, and follow-up of all issues; process trouble tickets according to company methodology and capture root cause of device problems (both network and terminal application related) and software issues.Where appropriate, edit and repurpose successful client issue resolution documentation for use on our online support portal as a reference for partners and clients.Consistently provide excellent customer service to ensure that our clients feel valued.As appropriate, troubleshoot in-house devices returned by clients.Carry out projects as assigned. Required Experience & Qualifications: 2+ years of technical customer support experience, preferably in a high-tech SaaS industry.Prior experience providing remote technical support and services.Demonstrated ability to collaborate effectively and excel both in our internal team environment and with our clients.Fanatical commitment to customer success and knowledge of customer service principles and practices.Solid analytical skills and a demonstrated motivation to solve tough technical problems.Strong technical aptitude with a desire for continuous learning and improvement.Experience with troubleshooting wired and wireless devices on a local area network.Ability to speak and write clearly and accurately, particularly as it relates to technical concepts. location: Addison, Texas job type: Contract salary: $14.68 - 24.68 per hour work hours: 8am to 5pm education: Bachelors responsibilities: Work directly with our healthcare clients, ISV partners and our internal teams to understand, troubleshoot, root cause, and resolve technical issues in a prompt, friendly and thorough manner.Escalate technical issues as necessary to our Engineering, Product Management, and Support Services senior leaders to ensure a world class support experience regardless of the complexity of the issue.Master AxiaMed's product capabilities and serve as a subject matter expert for our clients and partners. qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: Bachelors skills: ProductionTechnical Writing Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.