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job summary: Job Description: This role is a key member of the Global Technology (GT) team that provides critical support to business process review program (Single Process Inventory - SPI). Responsibilities include execution of the Enterprise Process Management Policy and associated governance routines, controls, and measurements. In this role, you will be responsible for executing the necessary governance routines including monthly process and control performance analysis and reporting, and coordinating breach remediation plans. This position requires the ability to multi-task, assist employees with complex itemseven thoserequiring extensive research, and independently prioritize his/her workload. The candidate will also be expected to think analytically and provide effective solutions to tactical challenges. In addition, the individual must take an active role in identifying and implementing process improvements in support of Operational Excellence initiatives.Partnering with GT SPI Central Governance Team and CIO teams to ensure process and control attributes (names, descriptions, metrics) meet enterprise requirementsOversee maintenance activities and governance and management routines, related to the Process Inventory PortfolioSupport the opening and maintenance of process inventory recordsEngage Owners to review process, control, metric performance, and process improvement opportunitiesSupport creation of documentation materials for Process Governance and Management RoutinesMonitor and review with processes owners Process Inventory maintenance requirementsAttendance in SPI Forums to identify any new GT/Enterprise deliverables that impact the organizationProcesses are reviewed annually at minimum to identify improvement opportunities and support changes to Process Maps/ActivitiesAnalyze the health of the process inventory, identifying trends and areas for improvementMaintain centralized tracking of SPI initiatives, compiling required documentation, and reviewing details to ensure accuracy prior to submission.Continuously assessing and enhancing processes, improving the quality and execution of deliverables, and identifying new approaches to improve effectiveness and efficiencies Requirements: 5+ years of Business Process Management, Audit, Risk or Controls experienceProcess Management experience with technology related emphasis e.g. Process, Risk, Controls, and MetricsAbility to integrate and analyze data from multiple sources, draw conclusions, and provide recommendationsProven project management experience e.g. new process/work flow creation and implementationDemonstrated subject matter knowledge in technology and/or information security processes is preferredProven time management and organizational skillsDemonstrates accountability and ownershipSolid collaboration and partnering skills with ability to positively influence and motivate others, enjoys working in a team environmentDrives timely decisions, knowing when to engage others for additional input and when to act independentlyComfortable with ambiguous situations capable of analyzing, simplifying, and collaborating to solve complex problemsAbility to work alongside all levels of management and across multiple partner teamsAdvances MS Office Proficiency (Excel, Word, PowerPoint)Demonstrated understanding of the importance of business ethicsHighly effective written and verbal communication skillsTechnical knowledge of systems and related infrastructure/architecturePrior business process management or control framework knowledgeAbility to understand components of a Process as it relates to IT processesBachelor's degreeExperience with Enterprise Change Framework processes and deliverablesIncumbents typically have over 5+ years of business process or risk management specific experience in FLU or ECF   location: Plano, Texas job type: Contract salary: $38.43 - 48.43 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Responsibilities include execution of the Enterprise Process Management Policy and associated governance routines, controls, and measurements. In this role, you will be responsible for executing the necessary governance routines including monthly process and control performance analysis and reporting, and coordinating breach remediation plans.   qualifications: Experience level: ExperiencedEducation: Bachelors  skills: Business Analysis Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Our client is seeking a dedicated Business Analyst to join their team. In this role, you will be responsible for providing crucial support to the client experience team, ensuring timely responses to inquiries and escalations in adherence to Service Level Agreements. Your proactive monitoring and coordination skills will be essential in maintaining a high level of client satisfaction. You will also engage with internal teams, including senior management, and external vendors to facilitate efficient resolutions. Key Responsibilities: Client Support: Offer support to the client experience team by proactively monitoring inquiries and escalations. Ensure that all inquiries and escalations are addressed promptly and in accordance with defined Service Level Agreements. Coordination: Act as a central point of contact to coordinate and follow up on responses required from various internal groups, including senior management. Workflow Management: Monitor workflow tools to identify new inquiries and escalations. Pick up new inquiries and escalations, conduct necessary research, and facilitate responses. Communication Facilitation: Facilitate communication and calls with advisors, bankers, and mortgage servicers to address and resolve escalations efficiently. Proactive Outreach: Initiate proactive outreach efforts internally with bankers and advisors to prevent potential escalations and ensure a proactive approach to client support. Vendor Collaboration: Collaborate with external vendors to track inquiries and escalations, ensuring timely responses and resolution of escalations. Reporting: Create and maintain ongoing reports to track inquiries and escalations, response times, aging, and trends in various categories of inquiries. Provide recommendations and action plans to address performance issues. Issue Tracking: Monitor reported issues to assess potential client impact. Determine appropriate communication strategies for both clients and internal teams as needed. Team Support: Offer backup support for other team members within the Servicing Oversight group, fostering a collaborative work environment. Project Participation: Participate in ad hoc projects and assist with project management as needed. Assist management with requests related to servicing oversight. salary: $37.03 - $37.04 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorsResponsibilities• Support servicing oversight client experience team and proactive monitoring and ensure response to inquiries and escalations are processed timely within defined Service Level Agreements • Coordinate and follow up with response to appropriate internal groups, including senior management • Monitor workflow tool to identify new inquires and escalations, pick up new inquiries and escalations and facilitate research and response back • Facilitate calls with advisors, bankers, and mortgage servicer to help address and solve for escalations • Complete proactive outreach attempts internally with bankers and advisors to mitigate against potential escalationsSkillsBusiness AnalysisQualificationsYears of experience: 5 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

job summary: The Integration Architect is a key contributor in Enterprise Products - Ecosystem: ESL, EIP, API Integration organization and organization is seeking a proven technical leader to join a high priority program that is focused on transforming customer service experience. We are in our journey to turning technology transformation strategy into action in the form of solution and integration designs Researches and proposes innovative technical integration strategies and solutions. Studies and documents architectural frameworks and reference material. Designs and modifies components of new and existing IT systems and vendor offerings to promote integrated corporate business systems. Designs, supports and deploys mechanisms to enhance, refine, and deliver the architecture vision. Performs related duties as assigned or requested, independently. Analyze current information technology environments to identify and assess critical capabilities and recommend solutions. Provide research and development activities for architecture. Complete product positioning and assessments. Provide lab and vendor support. Provide guidance for enterprise-wide technology. Develop frameworks, standards & reference material for architecture and associated products. Develop & maintain common services, repositories & utility components for the enterprise. Develop & maintain enterprise-wide and domain blueprints and models for the architecture portfolio. Provide data, application & technology deliverables on a program & project level basis including risk & opportunity assessment, modeling and design related products and services. Manage the architecture governance activities associated with ensuring compliance within the Solution/Integration Architecture organization. Turning technology transformation strategy into action in the form of solution and integration designs Effectively communicate the architecture to all levels of the organization Responsibility: · This role is responsible for developing architectural blueprints/service patterns, assessing projects for the applicability of enterprise services, applying enterprise thinking to drive value beyond the current project and for delivering high quality estimates, design and project deliveries. · Drive the Integration Architecture principles to ensure application/enterprise leverage the integration opportunities between various line of business. · Adhere to enterprise architecture strategies, principals, standards, policies and procedures. · Provide technical leadership in developing vision, strategy, architecture and overall design for assigned integration domains and guidance on API strategy. · Collaborate with Project Managers and technical directors to provision estimates, develop overall implementation solution plan, and serve as a lead as required. · Review and ensure architectural designs are consistent, maintainable, flexible, and cost effective. · Provide expertise to identify and translate system requirements into software design documentation · Provide technical leadership and mentoring throughout the project lifecycle. · Actively facilitate complex design and technical discussions, reconciling differing opinions and drives decision making process. · Proactively identify reuse and refactoring opportunities. · Articulate the tradeoffs, benefits and risks of all architecture and design solutions. · Lead development of service solutions with an emphasis of IBM technology stack. · Provide support for estimation of infrastructure needs for API and integrations solutions designed. · Lead and guide junior staff in architecture delivery initiatives.   location: Richardson, Texas job type: Contract salary: $60 - 65 per hour work hours: 8am to 4pm education: Bachelors   responsibilities: -Research and propose innovative technical integration strategies and solutions. -Study and document architectural frameworks and reference material. -Design and modify components of new and existing IT systems and vendor offerings to promote integrated corporate business systems. -Design, support and deploy mechanisms to enhance, refine, and deliver the architecture vision. -Analyze current information technology environments to identify and assess critical capabilities and recommend solutions. -Provide research and development activities for architecture. -Collaborate with Project Managers and technical directors, vendors to provision estimates, develop overall implementation solution plan, and serve as a lead as required. Provide lab and vendor support. -Provide guidance for enterprise-wide technology to junior staff. -Develop frameworks, standards & reference material for architecture and associated products. -Develop & maintain common services, repositories & utility components for the enterprise. -Provide data, application & technology deliverables on a program & project level basis including risk & opportunity assessment, modeling and design related products and services. -Follow the architecture governance guidelines associated with ensuring compliance within organization. -Effectively implement the architecture guidelines to different levels of the organization. -Adhere to enterprise architecture strategies, principals, standards, policies and procedures.   qualifications: Experience level: ExperiencedEducation: Bachelors  skills: Integration ServicesAPIJ2EE CONSULTANTJavamiddlewareSOARSADagileArchitectureenterprise architecturedesignREST servicesKONGAPI GATEWAYmicroservices Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).