job summary: The Engagement Center's Data Intake Specialist will support the patient journey team by verifying various data sources and transcribing the information into the CEC's customer relationship management system. The Data Intake Specialist role is critical to start the process of helping patients gain access to our products and programs. If you are customer-obsessed. If you are energized by working with colleagues and patients through change.If you are motivated by measured outcomes. You should consider joining the PSS Engagement Center. Working under the Team Lead, Case Management, the Intake Specialist is responsible for data entry of faxed information such as Start Forms, insurance cards, and other information to help enroll a patient in services. location: East Hanover, New Jersey job type: Contract salary: $33 - 35 per hour work hours: 8 to 4 education: Bachelors responsibilities: Lead and manage a team of 10-15 Intake Specialists.Review source documents such as faxed patient service request formsAccurate and timely data entry of source documents (within key performance indicators)Postal mail, email, or other source document intake, review and processingHeld accountable to departmental metrics as designedReview source documents for Potential Adverse Event identification and reportingSupporting the day-to-day operations, escalations, and performance of highly customer-focused Intake Specialist team across channels such as Web, Chatbot, e-fax etc.Monitor performance, attendance, and quality at the team level and lead coaching, training, and support to drive service excellence and KPI achievement.Identify trends in associate behaviour and performance to guide coaching, training and commu-nication; assist in identification of process improvements.Share and encourage best practices for motivating Intake Specialists, foster a collaborative team environment; foster a culture of innovation.Communicate regularly with the team regarding policy changes, improvement opportunities, and policies. qualifications: Required: Bachelors Degree requiredThis job requires you live within 90 miles of the East Hanover site2-3 years of general office experience or equivalent trainingMinimum of 1 year of data entry/computer experience in an office or healthcare related environmentNetwork computer system and personal computer proficiency; office copier, scanner, FAX ma-chine, miscellaneous office equipmentStrong verbal and written communication skills, attention to detail, and interpersonal skillsProficient in MS Outlook and basic MS Office tools (Word)A quiet dedicated space with internet/WiFi service or the ability to obtain such service where the employee can work without interruption Preferred Experience: Post-secondary education (certificate program, Associate's degree)Experience working with Salesforce CRMFamiliarity with HIPAA regulations and handling Protected Health InformationMedical office experience and familiarity with medical terminology Other Work Requirements: For Patient Support Center (PSC) Roles with a Dedicated Training Period: The individual hired for this role will be required to successfully complete initial training, including passing simulations and become certified to do the role skills: MS-WORD Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.