A company in Farmingdale, NY is hiring a Customer Service Representative to join their growing team. You must be able to speak and write in Spanish as well as English to qualify for this role! Prior customer service experience in an office is required. You will be responsible for handling phone calls and answering emails regarding customer inquiries and product questions. If you are interested, please apply to this position today for immediate consideration!salary: $19 - $21 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: No Degree RequiredResponsibilities Customer Support: Provide exceptional customer support through various communication channels, including phone, email, and chat, in both English and Spanish Product Knowledge: Develop and maintain a deep understanding of our product catalog to assist customers with inquiries about product features, specifications, and usage. Order Processing: Process customer orders accurately and efficiently, including order entry, payment processing, and tracking shipments to ensure timely delivery. Issue Resolution: Investigate and resolve customer complaints, concerns, and issues promptly and professionally, ensuring customer satisfaction. Technical Assistance: Assist customers with technical questions or problems, coordinating with our technical support team when necessary to resolve complex issues. Returns and Warranty: Handle returns and warranty claims by providing clear instructions to customers and coordinating with our returns department to facilitate the process. Cross-selling and Upselling: Identify opportunities to recommend complementary products or upgrades to customers, contributing to increased sales and customer satisfaction. Documentation: Maintain accurate and up-to-date records of customer interactions, inquiries, and resolutions in our CRM system. SkillsFollow-upActive ListeningTelephone EtiquetteEmpathyAdapting to ChangeCRMBasic Software SkillsTyping SkillsCall Center SupportClient ServiceCustomer RelationsCustomer supportSpanish (5 years of experience is required)PhonesAnswering PhonesWritten CommunicationQualificationsYears of experience: 1 yearExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).