financial service representative salaries in charlotte, north carolina

This is a Customer Service/Call Center Role for a large financial institution.  Multiple schedules/shifts available.  This role is ONSITE, in Charlotte.  Interested candidates must be able to work onsite. True Temp to Perm opportunity.  Candidates must have at least 1 year of Financial Background to be considered. salary: $18 - $21 per hourshift: Firstwork hours: 6 AM - 11 PMeducation: High` SchoolResponsibilities Fast paced call center environment -- blended environment  Receive inbound calls + place outbound calls Detecting Fraud Receiving inbound calls from customers who are recognizing fraud on their account. Outbound calls based on seeing suspicious activity on accounts Handling any debit/credit card fraud  Inbound calls take precedent over outbound calls Review accounts to manage activity Investigate Speak to customers Work on claims 50% time on phones Candidates must have at least 1 year of Financial Background to be considered.  The essential functions of this role include:working up to 5 hrs of overtime per weekworking weekendsSkillsFollow-upActive ListeningTelephone EtiquetteEmpathyInterpersonal SensitivityTyping SkillsBasic Software SkillsBasic Computer SkillsCall Center SupportQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Our client, a leader in the financial industry, located in Charlotte, North Carolina, is currently hiring for Financial Claims Representatives!  This is a great opportunity to gain more experience in the industry! ***This role will be onsite, so candidates must be local to the area.*** Candidates must be able to work a flexible schedule as the hours will be 2:00 p.m. to 11:00 p.m. 5 days per week and the operations are open 7 days a week.  salary: $20.48 - $20.48 per hourshift: Firstwork hours: 2 PM - 11 PMeducation: High` SchoolResponsibilities Balances exceptional customer service with strong investigative research while working with internal and external customers who suspect they have fraudulent, mis-posted, merchant disputes or other unusual activity on their accounts.  Customer contact is made through inbound and/or outbound calling to complete investigation.  Utilize strong communication (verbal and written) skills to establish rapport with customer to de-escalate difficult and sensitive information as a part of resolving a claim.  Mitigate risk by effectively authenticating the identity of customers to prevent further fraudulent activity.  Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes in order to mitigate and/or recover losses. Monitors and reviews account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications. The essential functions of this role include:working weekendsSkillsOperationsFraud InvestigationMulti-taskingResearchBanking OperationsClaimsClaims ProcessingActive ListeningAdapting to ChangeQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Ready to put your customer service skill set into practice in a  environment? If you’re an experienced professional who has demonstrated people skills and is comfortable handling the order fulfillment process, we have an amazing customer service position waiting for you. Read on to learn a bit more about the job requirements — and if you think you’re qualified, be sure to apply. We’ll get back to you promptly and schedule an online interview if we think you’re a match.salary: $18 - $22 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: AssociateResponsibilities• Interacting with customers via phone and email  • Entering customer orders into Order Management software system  • Answering customer questions  • Organizing flow of orders to the warehouse fulfillment team  • Assisting with customer pick-ups  • Closing out orders after pick-up  • Assisting with other administrative and clerical work as needed. SkillsCustomer ServiceOrder ProcessingTelephone EtiquetteActive ListeningFollow-upAdapting to ChangeTyping SkillsQualificationsYears of experience: 5 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.