labor relations director salaries in charlotte, north carolina

job summary: Product Delivery Manager Reporting to the Director of Associate Desktop Product for Customer Care & Communications (C3) Experience, the One Client Associate Desktop Product Delivery Manager role is accountable for the management of strategic associate desktop initiatives through all stages of the product lifecycle by effectively engaging cross-functional teams to deliver seamless end-to-end (E2E) solutions and achieve key business outcomes. The role designs highly collaborative and effective approaches to achieve our One Client mentality, focused on creating a unified, omnichannel experience for our customers and associates across lines of businesses. Mandatory Skills - Bachelor's degree or greater - 5 to 7 years' experience or equivalent in the following: Product management, technology implementation, or strategic planning - 3+ years of experience working with or development of Customer Relationship Management (CRM) applications/tools (i.e., Salesforce) - Hands-on experience in FinTech organizations and/or banking industry (preferred) - Ability to manage multiple initiatives that span from small to large scale in size and complexity, and tailor approaches accordingly - Experience working in varied delivery methodologies or frameworks (e.g., waterfall, iterative, agile Scrum or scaled agile), prefer agile methodology - Ability to influence change across a matrix organization and collaborate with product, user/customer experience, business and technology teams to deliver solutions. - Ability to thoroughly understand the business issues surrounding each project - Ability to operate at varying levels of detail while maintaining an end-to-end solution perspective - Ability to manage issues and deliver initiatives within budget, scope (shared accountability with product) and schedule - Experience influencing/managing teams, including senior leadership, matrix partners, 3rd party vendor resources and cross-geographical teams - Ability to communicate effectively across a multi-partner environment, in both written and verbal formats, at all levels and with senior leaders - Experience establishing trusted-advisor relationships with key stakeholders and senior leadership - Ability to collaborate through ambiguity and complexity to negotiate a shared vision for targeted business outcome(s) - Working knowledge of agile tools such as Jira, ADO or JIRA Align (preferred) - Highly skilled with MS Office Suite   location: Charlotte, North Carolina job type: Contract salary: $68 - 78 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Manage the analysis of data and gathering of requirements for the associate and customer experience, supporting the One Client Associate Desktop vision.Conduct upfront analysis of business problems and needs, including but not limited to pull of data and analytics to support solution position and identification of dependenciesHost x-disciplinary workshops to understand and gather requirements, synthesize the requirements to determine level of effort (i.e., agile swag), coordinate refinement of said requirements with dev and QA/test team members, articulate the cost vs. benefit of projects to senior leadership, and inform roadmaps.Support the Director of Associate Desktop proactively identify risks and issues, resolve issues and mitigate risks, and escalate issues/risks when appropriate. Support technical delivery managers to manage and communicate release schedules to stakeholders.Collaborate closely with C3 partners including Operational Readiness, Architecture, Operations, Compliance, Risk and Legal, and Technology to execute delivery of the Associate Desktop, with a goal to continuously identify and implement improvements and best practicesEliminate barriers to delivery, serving as an escalation point for scrum master and team leads to support product deliveryEnsure that Associate Desktop product SLAs and KPIs are tracked and reportableDevelop and maintain robust relationships with enterprise support teams and vendor management for associate desktop.Provide mentorship to lead and develop C3 Associate Desktop product members as appropriate.   qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors  skills: sales forceAgile MethodologyScrum Master Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: Product Owner - Bank Associate Desktop Reporting to the Director of Associate Desktop Product for Customer Care & Communications (C3) Experience, the Product Owner for the Bank Associate Desktop will hold an important role and is responsible for leading efficiencies across associate tools to drive best in class customer experience.The Product Owner will be a key player in the development of the overall C3 channel associate desktop roadmap, along with leading the execution of that roadmap, developing the backlog, partnering with UX on designs, and coordinating efforts across scrum teams as features require.The Product Owner will also work closely with other Technology and Digital Product Owners to drive improvements to existing functionality and implement new functionality and lead an Associate Product Owner towards our C3 strategy and roadmap.The Product Owner will drive our One Client mentality, focused on creating a unified, omnichannel experience for our customers and associates across lines of businesses.The Product Owner will partner with other Client business units including User Experience teams, Operations, Contact Center, Fraud, IT, and Project Management, and will be responsible for working with those teams through all steps of scrum lifecycle to accomplish business goals effectively and on schedule. Mandatory Skills Qualifications - 5+ years of professional digital product management experience in the digital or financial services industry required - 3+ years of experience working with and/or advising development of Customer Relationship Management (CRM) tools such as Salesforce - 2+ years of experience in coaching and/or managing team members - Bachelor's degree in business, marketing or related field is required - Experience with Agile methodology is desired but not required - Candidate must be experienced managing the delivery of consumer financial services - Candidate must have experience in working with technology teams and user experience teams in creating and delivering online services. - Effective communication across all levels of the organization and a spirit of building robust business and team relationships is essential. - Well-organized and thorough approach; able to structure, analyze, and answer major business questions, balancing multiple requests and competing priorities - Candidate must be highly adaptable and experienced working in a dynamic work environment - Experience as CRM product management owner for financial services / bank operations (deposit, invest, lending and/or mortgage operations) preferred   location: Charlotte, North Carolina job type: Contract salary: $54 - 64 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: The C3 Product Owner will have responsibility for the entire product development and launch including: Strategy and Roadmap Development, socialization and concept/business case preparationCreate new features that will delight users and drive benefit to Client .Building relationships and partnering with other areas within Client to work collaboratively to deliver enhancementsDefine, create, refine and deliver the agile backlog for a dedicated Agile TeamPartner with other product owners to coordinate and facilitate the release of enhancements, including beta testingPartnering and working with key stakeholders to develop and define feature roadmap, stories, and priority of mobile scopeTake the position of Product Owner for an Agile scrum team, partnering with scrum team members including Scrum Master, Testers, Developers, and Designers to successfully complete sprints and deliver feature enhancements to customersDemonstrates "One Client " core valuesResponsible for driving efficiencies for associates Own the implementation of highly visible user-facing features.Ensure all regulatory and legal requirements are met while creating and maintaining a positive and productive workplace.Understand voice of the customers and creating countermeasures to address associate feedback.   qualifications: Experience level: ExperiencedEducation: Bachelors  skills: Agile Methodology (1 year of experience is required)Salesforce (3 years of experience is required)Financial Service (2 years of experience is preferred)Product Owner (3 years of experience is required)Scrum Methodology (1 year of experience is required)Product Development (4 years of experience is required)Product Management (5 years of experience is required) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: Summary: Responsible for oversight of an Agile Release Train and the associated agile teams. Direct support of a CIO regarding all agile transformation activities. High visibility and autonomy for an experienced coach. Great environment/culture that embraces change, but requires judgment on change related WIP and recommended next area of change focus. We are a SAFe-like business in terms of agile scaling and most of our teams are scrum teams.The Agile Coach will champion Agile adoption and continuous improvement with our model to optimize the benefits of being Agile. This person should be comfortable working at all levels to help the organization use Agile as a strategic asset of culture change and to foster our business values. Role Responsibilities: Support the agile adoption strategy and rollout plans and influence those plansProvide hands-on Agile coaching to your CIO, his direct reports, release train key roles and teams. Our model also leans on Scrum Masters as the first level team coach and the RTE as the first level train coach so train-the-trainer is also part of being effective in the role.Accountable for improvement in the delivery of software development as per SDM measuresCoach teams and stakeholders in improving their Agile thinking and Scrum processes. Evaluate and mentor existing Agile feature teams, and deliver training classes for product owners, new teams, and executive leadership to promote and improve agilityCapture feedback and continuously improve Agile guidance, training materials, and contentGuide the Agile Team coaches towards SDM 360 Agile maturity5+ years in the use of Agile methodologies and supporting tools, including acting as Scrum Master for teams with Scrum Master certification2-3 years working in an Agility training / coaching role with exposure to large organizational transformationsSPC certification is preferred, but not required (persuade me that you are the best candidate for the job)   location: Charlotte, North Carolina job type: Contract salary: $85 - 95 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Responsible for oversight of an Agile Release Train and the associated agile teams. Direct support of a CIO regarding all agile transformation activities. High visibility and autonomy for an experienced coach. Great environment/culture that embraces change, but requires judgment on change related WIP and recommended next area of change focus. We are a SAFe-like business in terms of agile scaling and most of our teams are scrum teams.The Agile Coach will champion Agile adoption and continuous improvement with our model to optimize the benefits of being Agile. This person should be comfortable working at all levels to help the organization use Agile as a strategic asset of culture change and to foster our business values.   qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: Bachelors  skills: Agile MethodologyAgile Methodology Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.