job summary: Responsible for managing overall Infrastructure and Service Delivery day-to-day operations to improve infrastructure costs, performance, and end user satisfactionEnsures IT Infrastructure system performance and target service levels are metManages the ISD staff, provides direction, organization information and feedback, and evaluates employee performance, on a consistent, timely, and regular basis.Evaluates ISD team structure, staffing and responsibilities and recommends changes, improvements, or enhancements, when necessary.Provides leadership to IT Infrastructure projects, including developing project plans, assigning and managing resources, identifying and solving problems, and meeting committed deliverablesArchitect and implement high-quality and cost-effective technical solutions that meet business requirements. Performs research and evaluation on emerging infrastructure technologies to improve member experience, operations, and efficiency across the Credit Union.Responsible for keeping up with new and emerging cybersecurity technology and best practicesEnsures that the IT Infrastructure is compliant with all state and federal regulations pertaining to technology, data security, and cybersecurity; performs IT Infrastructure Risk Assessments on at least an annual basisResponsible for our IT Infrastructure and implements, monitors, and manages incident responses. Ensures that research and follow-up on member/staff issues is timelyEnsures the Infrastructure and Service Delivery Team is mitigating, monitoring, and managing infrastructure related risksProvides senior network and systems engineering and architecture supportEnsures full lifecycle value is achieved on all IT Infrastructure assets Manages strategic relationships with key IT Infrastructure product and service providersInterfaces with business partners to define IT Infrastructure support initiatives and solutions for improving service delivery efficiency and effectivenessParticipates in IT strategy planning activities. Assists in determining future IT technology needs in collaboration with the IT Management Team.As a member of the IT Management Team, assists in monitoring and managing cost efficiency and effectiveness of department activities. Also assists in developing and creating the annual IT budget.Assists in identifying, recommending, and coordinating technology training for staffCreates a consistent and positive image within the workplaceCultivates teamwork within the department and with other business partnersFacilitates an effective service delivery system to handle all staff and management IT requestsHires, develops, and evaluates staff within area of responsibilityAnalyzes and negotiates contracts within area of responsibilityProvides seamless integration of IT changes and enhancementsImplements, tests, monitors, and enhances IT Infrastructure Disaster Recovery and Business Continuity Plan and ProceduresAdheres to all policies and procedures; recommends policy changesOther duties as assigned location: Hawthorne, California job type: Permanent salary: $120,000 - 140,000 per year work hours: 8am to 5pm education: No Degree Required responsibilities: Responsible for managing overall Infrastructure and Service Delivery day-to-day operations to improve infrastructure costs, performance, and end user satisfactionEnsures IT Infrastructure system performance and target service levels are metManages the ISD staff, provides direction, organization information and feedback, and evaluates employee performance, on a consistent, timely, and regular basis.Evaluates ISD team structure, staffing and responsibilities and recommends changes, improvements, or enhancements, when necessary.Provides leadership to IT Infrastructure projects, including developing project plans, assigning and managing resources, identifying and solving problems, and meeting committed deliverablesArchitect and implement high-quality and cost-effective technical solutions that meet business requirements. Performs research and evaluation on emerging infrastructure technologies to improve member experience, operations, and efficiency across the Credit Union.Responsible for keeping up with new and emerging cybersecurity technology and best practicesEnsures that the Credit Union's IT Infrastructure is compliant with all state and federal regulations pertaining to technology, data security, and cybersecurity; performs IT Infrastructure Risk Assessments on at least an annual basisResponsible for our IT Infrastructure and implements, monitors, and manages incident responses. Ensures that research and follow-up on member/staff issues is timelyEnsures the Infrastructure and Service Delivery Team is mitigating, monitoring, and managing infrastructure related risksProvides senior network and systems engineering and architecture supportEnsures full lifecycle value is achieved on all IT Infrastructure assets of the Credit UnionManages strategic relationships with key IT Infrastructure product and service providersInterfaces with business partners to define IT Infrastructure support initiatives and solutions for improving service delivery efficiency and effectivenessParticipates in IT strategy planning activities. Assists in determining future IT technology needs in collaboration with the IT Management Team.As a member of the IT Management Team, assists in monitoring and managing cost efficiency and effectiveness of department activities. Also assists in developing and creating the annual IT budget.Assists in identifying, recommending, and coordinating technology training for staffCreates a consistent and positive image within the workplaceCultivates teamwork within the department and with other business partnersFacilitates an effective service delivery system to handle all staff and management IT requestsHires, develops, and evaluates staff within area of responsibilityAnalyzes and negotiates contracts within area of responsibilityProvides seamless integration of IT changes and enhancementsImplements, tests, monitors, and enhances IT Infrastructure Disaster Recovery and Business Continuity Plan and ProceduresAdheres to all SkyOne policies and procedures; recommends policy changesOther duties as assigned qualifications: Experience level: ManagerMinimum 10 years of experienceEducation: No Degree Required skills: InfrastructureManager Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.