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Do you have 3 years of RECENT Call Center Manager or Supervisor experience? Are you completely comfortable with $82,000-$90,000 annually PLUS benefits? This could be the perfect opportunity for you! Qualifications Education & Experience • Bachelor’s degree in Business Administration, Healthcare Management, or a related field. • Minimum of three years of experience leading a customer success or support team in a healthcare or health insurance environment. • Proficiency in CRM tools (Salesforce preferred) and customer service technologies.  salary: $82,000 - $90,000 per yearshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorsResponsibilities• Oversee daily operations of the customer support team, ensuring prompt and effective resolution of inquiries, grievances, and appeals. • Develop and implement policies and procedures to enhance efficiency and service quality. • Implement and monitor key performance indicators (KPIs) to drive service excellence. • Supervise, mentor, and develop customer support agents, fostering a culture of accountability, teamwork, continuous improvement, and high morale. • Assist in recruiting, onboarding, and training new customer support agents. • Ensure adherence to HICS, NCQA, HEDIS, and other regulatory standards in all customer interactions.The essential functions of this role include:working in a smoke free environmentSkillsCall Center Leader (3 years of experience is required)Health/Insurance background (1 year of experience is required)QualificationsYears of experience: 3 yearsExperience level: ManagerRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

Our mission is to redefine healthcare by providing affordable, high-quality, accessible care and insurance products. The Customer Success Manager (CSM) is responsible for overseeing the day-to-day operations of the customer support team, ensuring efficient customer inquiry management, high-quality service delivery, and compliance with regulatory standards. This role will be pivotal in managing customer interactions, optimizing processes, mentoring support agents, and driving customer satisfaction.salary: $82,000 - $90,000 per yearshift: Firstwork hours: 8 AM - 4 PMeducation: BachelorsResponsibilitiesOperational Management & Team Leadership • Oversee daily operations of the customer support team, ensuring prompt and effective resolution of inquiries, grievances, and appeals. • Develop and implement policies and procedures to enhance efficiency and service quality. • Implement and monitor key performance indicators (KPIs) to drive service excellence. • Supervise, mentor, and develop customer support agents, fostering a culture of accountability, teamwork, continuous improvement, and high morale. • Assist in recruiting, onboarding, and training new customer support agents. • Ensure adherence to HICS, NCQA, HEDIS, and other regulatory standards in all customer interactions. Customer Experience Optimization • Leverage data analytics and customer feedback to identify opportunities for process improvement. • Implement automation to enhance customer interactions and resolutions. • Serve as an escalation point for complex or high-priority customer issues, ensuring swift and satisfactory resolutions. • Develop strategies to increase engagement, satisfaction, and retention among members.SkillsCustomer RelationsCustomer supportCustomer ServiceManagingDecision MakingQualificationsYears of experience: 3 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

job summary: Elevate your career as an Information Scientist III within a world-class research and development hub known for its cutting-edge approach to pharmaceutical innovation. This role offers the unique chance to act as a global subject matter expert, shaping how complex medical data is communicated to healthcare professionals and consumers worldwide. You will work within a state-of-the-art facility designed to foster collaboration and scientific excellence, ensuring that life-changing medical information is both accessible and accurate. Operating in a high-impact, hybrid environment, you will bridge the gap between complex clinical data and real-world application. This position is ideal for a detail-oriented clinician or scientist who thrives on multitasking and high-quality medical writing. You will be at the forefront of therapeutic advancements, utilizing advanced inquiry platforms to deliver innovative solutions that meet the evolving needs of the global medical community.   location: Florham Park, New Jersey job type: Contract salary: $45.00 - 54.63 per hour work hours: 9 to 5 education: Bachelors   responsibilities: Respond to Complex Inquiries: Develop and maintain product/disease expertise to address escalated medical information inquiries from global affiliates and call centers. Global Content Management: Manage the end-to-end development, approval, and maintenance of global and region-specific medical/technical documents for healthcare professionals and consumers. Data Synthesis: Summarize clinical literature and guidelines while assisting in the development and approval of "Data on File" to ensure medical messages are clear and appropriate. Compliance & Review: Provide rigorous medical review and approval of complex content, ensuring all materials meet strict regulatory and corporate requirements. Literature Evaluation: Critically evaluate scientific literature and interpret complex data to adapt information delivery for diverse global audiences. Insight Generation: Identify and report global medical information trends and insights based on incoming inquiry data to inform internal stakeholders. Cross-Functional Collaboration: Partner with multidisciplinary teams to create core content and innovate new ways to deliver medical information to customers.  qualifications: Required Skills & Qualifications: Education: Bachelor's degree AND graduation from an accredited Nursing (RN), Physician Assistant (PA), Pharmacy (PharmD), PhD in Health Sciences, or MD/DO program. Communication: Mastery of oral and written English with the ability to interpret and communicate complex clinical trial methodology and statistical concepts. Technical Proficiency: Advanced mastery of computer systems, databases, and Microsoft Office Suite (Excel, PowerPoint). Clinical Acumen: Strong knowledge of disease states, treatment implications, and the ability to interpret complex medical literature independently. Soft Skills: Must be self-motivated, highly organized, detail-oriented, and possess strong interpersonal and cultural sensitivity skills. Preferred Skills: Advanced Degree: Highly preferred. Industry Software: Experience with medical information inquiry repositories such as Veeva Vault or Salesforce. Specialized Writing: Proven medical writing skills. Regulatory Knowledge: Understanding of the legal and regulatory environment within the pharmaceutical industry. #LI-ST1   skills: MS-EXCEL Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.