An industry-leading global manufacturing company is seeking a Customer Service Supervisor to lead a high-performing customer support team in Houston, TX. In this critical role, you'll oversee day-to-day operations, drive continuous improvement initiatives, and ensure the highest level of service is delivered to clients across various industries. What You’ll Do: Lead and develop a team of Customer Service Representatives, fostering a high-performance and customer-focused culture. Oversee daily order management and fulfillment processes, ensuring accuracy, efficiency, and adherence to service-level agreements. Monitor key performance metrics (e.g., order volume, accuracy, acknowledgements) and drive continuous improvement initiatives. Resolve escalated issues, collaborating with cross-functional teams including Sales, Supply Chain, and Operations. Provide training, coaching, and performance feedback to support employee growth and team development. Support system and process enhancements; ensure compliance with standardized procedures. What You Bring: Bachelor’s degree preferred, or equivalent work experience, particularly in customer service or order management in manufacturing, chemical, or similar B2B environments. Proven track record of leading customer service teams and driving results in a fast-paced setting. Confident leadership and team-building capabilities, with experience in setting goals, conducting performance evaluations, and coaching for success. Exceptional communication and relationship-building skills across all levels of the organization. Hands-on experience with SAP Sales & Distribution and Materials Management Modules; proficiency in Microsoft Office, particularly Excel. Familiarity with CRM platforms and process analysis tools such as Celonis is a plus. Effective problem-solving skills and the ability to thrive in a collaborative, continuous-improvement environment. Why Join This Team? This is an opportunity to step into a leadership role within a global organization that values innovation, sustainability, and operational excellence. You'll play a vital part in shaping the customer experience and influencing operational success.salary: $40 - $46 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorsResponsibilities Lead, coach, and support a team of Customer Service Representatives, fostering a culture of collaboration, accountability, and service excellence. Manage order-to-invoice processes, ensuring operational consistency, timely execution, and process standardization across teams. Monitor and report on key performance metrics (KPIs) such as order accuracy, volume, and processing timelines to ensure service level commitments are met. Collaborate cross-functionally with commercial teams, supply chain, and other business units to resolve issues and drive customer satisfaction. Provide training, mentorship, and professional development opportunities for team members. Identify areas for process improvement and lead initiatives to enhance efficiency and performance. Manage escalations and implement solutions to support seamless service delivery. Stay current with system functionality and enhancements; lead system/process updates in coordination with internal partners. SkillsSAP SD (1 year of experience is required)Excel Pivot Tables (1 year of experience is required)Manufacturing (1 year of experience is required)Order to Cash (1 year of experience is required)Follow-upActive ListeningTelephone EtiquetteInterpersonal SensitivityERPAdapting to ChangeTyping SkillsCRMB2B Customer Service (1 year of experience is required)QualificationsYears of experience: 5 yearsExperience level: ManagerRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.