public relations representative

We are looking for a key player in a full-time role who can drive all customer service tasks, ensuring the consistent delivery of high-quality support and seamless order management. If you are a top performer ready to make a significant impact on customer satisfaction and contribute to a globally recognized team, this is the opportunity for you. Apply now!Please apply only , if you have: Two (2) years of call center experience in the manufacturing or retail field.Bachelor's degree (required).Experience placing purchase and sales orders.  salary: $30 - $35 per hourwork hours: 8 AM - 5 PMeducation: Bachelors DegreeResponsibilities Respond to customer inquiries via phone, email, or chat in a courteous and professional mannerProvide accurate product or service information to customers, addressing any questions or concernsMonitor customer service interactions, ensuring all inquiries are addressed promptly and documentedResolve escalated customer complaints and issues in a timely and professional mannerAnalyze customer feedback and identify opportunities for improvement in service deliveryTrack key performance indicators (KPIs) for customer satisfaction (Lead Times and Cancellation)Work closely with other departments to address customer needsProcess orders, changes, and cancellations accurately (Finish Goods and Spare Parts)Track and update customers on the status of their orders or requestsSupport internal customers’ requests (i.e: Engineering orders, product audits, scrapping)Monitor shipping conditions and routing on sales orders for accuracy Skills 2yrs CSR in manufacturing (2 years of experience is required)Customer Service ExcellenceAttention to DetailConflict Resolution (2 years of experience is required)Communicate CourteouslyProficient with ExcelProficient with OutlookStrong Written / Verbal SkillsOrder ProcessingShipping Track   Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

Are you a highly organized, customer-focused individual with a background in healthcare? Join our client's team as a Customer Service Representative and play a vital role in providing exceptional support to their clients and patients regarding laboratory inquiries. ***Candidates must be willing to work onsite to be considered for this role***  salary: $21 - $22 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilitiesAs a Customer Service Representative, you will be the primary point of contact for customers and prospective customers, ensuring their inquiries and requests are handled with professionalism and accuracy. Customer Communication: Answer and resolve telephone inquiries/requests in a prompt, accurate, and courteous manner, using proper telephone etiquette and available resources. Troubleshooting & Follow-up: Troubleshoot inquiries and proactively follow up with customers on issues that require additional resolution time. Reporting Results: Report laboratory results to clients and patients, strictly adhering to established protocols. Client Education: Provide education and guidance to clients regarding our lab processes. Documentation: Complete all required documentation associated with handling calls and maintain complete and accurate records. Issue Resolution: Follow through in a timely manner to resolve all issues and concerns while maintaining a professional and tactful manner in stressful situations. Escalation: Escalate issues appropriately to keep supervisors informed of client concerns, problems, or deviations from established procedures. Other Duties: Perform other duties as assigned to meet business needs or customer requirements. SkillsCall CenterMedical TerminologyHealthcareActive ListeningCRMFollow-upQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

This Client Services Representative (CSR) role is primarily focused on serving as the customer relationship owner for all corporate customers. This is a long term temporary role to cover for a leave of absence 6-12 months. Ideal candidates will have B2B commercial customer service support. Long term opportunity for learning and adding value to the team.salary: $25 - $30 per hourshift: Firstwork hours: 8:30 AM - 5 PMeducation: No Degree RequiredResponsibilities Customer Relationship Management: Serve as the primary contact for all corporate customers, building professional relationships, managing expectations, negotiating business details, and quickly escalating issues.Order and Supply Chain Coordination: Manage the end-to-end order process, including forecasting, capacity planning, and inventory levels. Track key performance indicators (KPIs) and coordinate closely with cross-functional teams (R&D, Operations, Planning, QA, Quality, Shipping, and Finance) to meet customer requirements and new product introduction needs.Contract and Billing Compliance: Ensure adherence to customer contracts (MSA/Site Level execution agreements), advise internal teams on contract elements, and accurately compile one-off customer billings.Reporting and Communication: Prepare and deliver high-level customer presentations for CS&OP meetings and communicate critical information to all necessary internal and external parties. Skills Customer ServiceERPB2B Business to BusinessCommerical customer serviceMS OfficeReportingCUSTOMER ORDERS/SALESBillingActive Listening Qualifications Years of experience: 2 yearsExperience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.