retirement specialist

Are you passionate about helping others and delivering exceptional service? We're looking for customer services professionals who are fluent in both English and Spanish to join our fast-paced, high-volume customer support team! In this role, you'll provide critical support to customers in industries like tax, banking, mortgage, or real estate, helping them navigate complex issues with empathy, professionalism, and precision. Whether you're an experienced support rep or someone with relevant education looking to grow your career, we want to hear from you!salary: $18.5 - $19.5 per hourshift: Firstwork hours: 7 AM - 7 PMeducation: High SchoolResponsibilities Manages inbound inquiries on behalf of client, acting as an extension of our client Acts confidently in their role with little reliance on additional support Acts in a professional and appropriate manner while assisting with a resolution/answer to the issue Actively and accurately participates in new hire training support (i.e. chat, side by sides, etc.) Builds product and process knowledge to effectively interact with customers, within business guidelines Identify customers’ needs, research client systems, utilize tools to interpret and analyze data  Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems) Ability to handle challenging customers effectively Provides accurate solutions and guidance, and uses the opportunity to educate customers where appropriate Builds trust in customer relationships through solving issues quickly and efficiently and by providing extra value, when appropriate SkillsCustomer RelationsBasic Software SkillsActive ListeningTyping SkillsBanking Operations Financial ServicesInsuranceSpanishQualificationsYears of experience: 3 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

Are you a customer service rockstar with at least 2 years of experience ready to thrive in a dynamic call center environment? We're looking for an enthusiastic and self-motivated individual who can master multiple systems while keeping clients engaged. If you have excellent communication skills, a knack for de-escalation, and a positive attitude towards coaching, you'll fit right in! We need someone who is computer-literate (especially in Microsoft Outlook, Word, and PowerPoint), comfortable with a high call volume, and can handle sensitive information with poise. If this sounds like you, we want to hear from you!salary: $20.99 - $21 per hourshift: Firstwork hours: 8 AM - 6:30 PMeducation: High SchoolResponsibilitiesWealth Management Client Services Banking and Brokerage Department assists with inbound inquiries from clients regarding their Banking Products and Investment accounts. Our primary function is to provide client facing support for high-net-worth clients who have a full-service relationship with a Merrill Lynch Financial Advisor. Inquires include but are but limited to: Balance Inquiries, Account Maintenance, Online Navigation/Maintenance, Transaction Research Shifts: Schedules will be provided when the new hires go live, Open from 8:30a-6:30p EST Monday-Friday Will work an 8 hour shift between these hours. Possible shift options are as follows, not guaranteed: o 8:30a – 5:00p (30 min lunch) o 9:00a – 5:30p (30 min lunch) o 9:30a – 6:00p (30 min lunch) o 10:00a – 6:30p (30 min lunch)SkillsClient ServiceBasic Computer SkillsCustomer ServiceCustomer supportCall Center SupportQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

We're looking for a detail-oriented and organized Data Entry/Customer Service Representative to join our client's team in Brookhaven, NY. In this role, you'll be the backbone of the company's operational efficiency, ensuring that all product information is accurately and promptly entered into our database. You will also serve as a crucial point of contact for their customers, providing excellent support and ensuring their needs are met.This is a hands-on position requiring a high level of accuracy and a proactive approach. You will work on-site at our facility from Monday to Friday, 8:00 AM to 5:00 PM. The compensation for this role is $19 to $20 per hour, depending on experience. If you are interested, please apply today or send your resume to jenn.eng@randstadusa.com for immediate consideration. This position can start as soon as Tuesday, 8/12!salary: $19 - $20 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilities Accurately enter and update a high volume of product information, including specifications, codes, and descriptions, into our internal systems Maintain data integrity by performing regular audits and correcting any discrepancies Respond to customer inquiries via phone and email in a professional and timely manner Resolve customer issues and escalate complex problems to the appropriate department Assist with general administrative tasks as needed to support the team Skills Entering DataTyping SkillsBasic Computer SkillsOrder ProcessingFollow-upActive ListeningTelephone EtiquetteCustomer ServicePhonesEmailsAttention to DetailMulti-tasking Qualifications Years of experience: 1 yearExperience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.