job summary: Job Desription: Serve as the primary contact for stakeholders and has a critical role in conducting the intake of complaintsBe positioned on the "front lines," interacting daily with members, Transportation providers, Mobility operations, etc.Handle the customer service operations and other stakeholder touchpoints and channelsDetermine issues and concerns, triage, and route issues to appropriate Teams for actionConduct the initial intake, scanning, and data entry of digital and email-based complaints and respond to stakeholder complaints promptlyResearch and collect data to support investigations, education and outreach efforts, and policy decisions while maintaining resource guidesConduct complaint investigations and ensure that the process proceeds according to company pillars and fairness principles and procedures and upholds the trust and confidence of stakeholdersAcknowledge and write detailed, custom correspondence that addresses stakeholder issuesConduct document reviews for investigative and analytical purposesMonitor and engage in conversations and communities that support the social media strategyBe responsible for daily execution of social media posts and community management. Requirements/Day to Day: An Associate or bachelor's degree from an accredited college or university is preferred, but experience may substitute for a degreeOne to three years of demonstrated experience in customer service.Of the experience, one year must include experience managing incoming or outgoing complaints as the main function of your jobGeneral computer skills and knowledge of Microsoft suitesDemonstrate accurate data entry skillsSocial Media platforms experiences such as Facebook, Twitter, and Linked-InCustomer service or complaint handling Intake experienceExperience with handling confidential information location: DENVER, Colorado job type: Contract salary: $20 - 28 per hour work hours: 8am to 5pm education: Associates responsibilities: Serve as the primary contact for stakeholders and has a critical role in conducting the intake of complaintsBe positioned on the "front lines," interacting daily with members, Transportation providers, Mobility operations, etc.Handle the customer service operations and other stakeholder touchpoints and channelsDetermine issues and concerns, triage, and route issues to appropriate Teams for actionConduct the initial intake, scanning, and data entry of digital and email-based complaints and respond to stakeholder complaints promptlyResearch and collect data to support investigations, education and outreach efforts, and policy decisions while maintaining resource guidesConduct complaint investigations and ensure that the process proceeds according to company pillars and fairness principles and procedures and upholds the trust and confidence of stakeholdersAcknowledge and write detailed, custom correspondence that addresses stakeholder issuesConduct document reviews for investigative and analytical purposesMonitor and engage in conversations and communities that support the social media strategyBe responsible for daily execution of social media posts and community management. qualifications: Experience level: ExperiencedMinimum 4 years of experienceEducation: Associates skills: customer relationsUser ExperienceData Analysis Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). Applications accepted on ongoing basis until filled.