telemarketing representative

Randstad is seeking a highly motivated and customer-focused Customer Service Representative to join a HVAC (Heating, Ventilation, and Air Conditioning) company in Delray Beach, FL. Our client is a trusted local leader known for professional service, efficient response times, and 100% customer satisfaction.This is an excellent temp-to-hire opportunity for candidates looking to start a stable career with a company that values trust, cooperation, and team spirit. The ideal candidate will be the friendly and knowledgeable first point of contact for customers needing AC replacement, repair, or maintenance services. Location: Delray Beach, FL  Pay: $18.00 - $20.00 per hour Job Type: Temp-to-HireQualifications 2+ years of experience in a high-volume customer service or call center environment.Excellent communication, interpersonal, and problem-solving skills.Organizational skills and attention to detail.Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new scheduling/CRM software.HVAC industry experience is strongly preferred (familiarity with AC repair, maintenance, or scheduling is a major asset).Must be reliable, punctual, and able to work the required hours (typically M-F, 8:00 AM - 5:00 PM). Why Join Through Randstad?This is a fantastic opportunity to secure a long-term position. As a Randstad employee, you will be eligible for benefits while on contract, and upon successful completion of the temporary period, you will have the chance to be hired on permanently by our client.Ready to start your new career? Apply today! jennifer.torres@randstadusa.comsalary: $18 - $20 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: AssociateResponsibilities Answering a high volume of inbound calls and addressing customer inquiries with professionalism and courtesy.Scheduling service appointments and installations for HVAC technicians, ensuring efficient dispatching and routing.Providing clear and accurate information about AC services, products, and promotions (e.g., AC replacements, maintenance plans, financing options).Entering and updating customer and service ticket information accurately in the company database.Following up with customers after service to ensure satisfaction and resolve any outstanding issues.Processing payments and handling basic billing inquiries.Assisting with general office administrative tasks as needed. The essential functions of this role include: working in a smoke free environment Skills Telephone EtiquetteCustomer ServiceCustomer RelationsCustomer supportCUSTOMER ORDERS/SALESHVAC Qualifications Years of experience: 2 yearsExperience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

National Metalwares is looking for a contract-to-hire Customer Service Representative that is eager to learn and grow in this fast-paced environment. We strive to build relationships with our customers by providing a high level of service, value-add opportunities, and professionalism in all interactions, allowing us to become a valued member of their supply chain and production teams. This position will report to the Inside Sales Manager. Ideal candidates will be willing to work in an extremely fast paced environment with minimal training. The role is fully onsite in Aurora, ILsalary: $23 - $24 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilitiesCorrespond with customers via telephone, e-mail, etc. Following standard operating procedures, respond to inquiries, place orders and provide order updates. Track orders through delivery; update manufacturing/shipping team and customers as needed. Work with Operations, Engineering and Sales to provide resolutions to customer problems; escalate customer issues when appropriate. Maintain a proficient knowledge of all company products and services. Accurately enter and maintain all orders and customer data in company order entry systems.SkillsFollow-upCustomer ServiceTelephone EtiquetteBasic Computer SkillsClient ServicePatient SupportCall Center SupportCustomer supportBasic Software SkillsAdapting to ChangeCUSTOMER ORDERS/SALESTyping SkillsActive ListeningQualificationsYears of experience: 2 yearsExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

Randstad's client in Port Washington, NY is seeking a Customer Service Representative to join their call center team on an ongoing-temp basis! This is a full time position Monday through Friday 9am to 6pm. This position will begin fully in-office and then upon performance review, will become hybrid within the first 6 months. We are seeking someone with great communication skills and the ability to handle high volume calls and emails from customers. If you are interested, please send your resume to jenn.eng@randstadusa.com or apply today to this posting. We look forward to hearing from you!salary: $20 - $22 per hourshift: Firstwork hours: 9 AM - 6 PMeducation: No Degree RequiredResponsibilities Answer a high volume of inbound calls with professionalism and efficiency. Provide outstanding customer support, primarily assisting with inquiries related to the plumbing and manufacturing industries. Respond to customer emails promptly and accurately. Work to resolve customer issues and ensure high levels of customer satisfaction. Maintain a positive and empathetic approach in all customer interactions. Skills Customer ServiceCall CenterTechnical SupportPhonesEmailsCommunicationFollow UpMulti-taskingOrganization Qualifications Years of experience: 1 yearExperience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.