Today's Employee and Customer Support Solution: Self-service and Help Desk Solutions

  • jobs & the economy
  • December 10, 2014

Infographic: The Future of Service Desks is All About User Experience

Traditional IT service desks are evolving. And thanks to the power of social and mobile technology, self-service and virtual support options are becoming more prevalent help desk solutions for today’s tech-savvy end-users. Smart businesses know that the user experience is key in order for customer support solutions to operate more efficiently. The IT service desk of the future is equipped to take requests via social media channels and many will have mobile applications with the ability to schedule appointments or check the status of a ticket. However, in a mobile connected world, there is one support offering that will always remain: traditional, live phone support. This infographic highlights why user experience is so important to emerging help desk solutions and employee customer service trends.

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