challenge
Our client, the nation’s largest chain of retail pharmacies, faced considerable challenges delivering on variable IT project management office (PMO) demands. Compounding the difficulty was a recent merger, which had led to inconsistent PMO processes across the enterprise. As demand continued to climb, the client sought a partner capable of enhancing PMO maturity, addressing variable resource demand, ensuring delivery quality and increasing commercial value.
solution
We took a multichannel approach to address our client’s challenges, beginning with a strategic PMO assessment, Managed Resource Program (MRP) and agile as well as project management institute (PMI) certification training. On top of that, Randstad Technologies:
- conducted assessments to define the PMO standardization strategy across the client’s disparate global entities
- supported delivery maturity improvements by conducting PMI and agile certification training
- implemented an MRP delivery model to streamline resource strategy, selection, onboarding, training, governance, continual service improvements and more
outcome
Key outcomes of the partnership included:
- generating strong commercial value through competitive pricing, improved quality and greater scalability
- meeting initial demand within four weeks of initiating the partnership by implementing a flexible delivery model
- developing onboarding training programs to accelerate productivity and improve delivery consistency and quality
- substantially reducing the client’s investment — in terms of both dollars and time — while streamlining the resource-acquisition process under a five-day selection service-level agreement
- generating strong commercial value through competitive pricing, improved quality and greater scalability