1. administrative assistant

By taking on key organizational priorities, administrative assistants have a critical role to play in driving business value. How so? By taking over tasks like coordinating, scheduling, organizing and planning, they enable business leaders to focus more of their energy on the things they do best — shaping and driving business outcomes.

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2. customer service representative

Customer service reps have never been more critical: The fact that the volume of "difficult" calls more than doubled during the height of the pandemic, for example, is a case in point. Ultimately, however things shake out in the year ahead, expect opportunities for these people-centered professionals to continue to grow.

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3. call center representative

Call center reps have a key role to play in today's business environment, effectively closing the loop between organizational outputs — products and services — and the customers who use them. Done right, the position requires expert knowledge of the offering, together with patience and strong interpersonal skills. Individuals who fit the bill will continue to see their stock rise in the year ahead.

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4. collections specialist

From account management to ledger reconciliation, regulatory compliance and more, collections specialists are focal points of action in office settings. No less critically, they're serving a crucial revenue function — and when they celebrate wins or drive successful outcomes, it usually translates to measurable value on the bottom line.

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5. office manager

Despite the sweeping disruption wrought by COVID-19 in 2020, the role of office managers never really slipped away. In fact, there were more than 75,000 job postings for these savvy office professionals in the past 12 months alone — and that number is only expected to grow in the year ahead, especially in fields like healthcare, finance and insurance. As office managers assess their career plans for 2021, the forecast continues to look promising.

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best office and administrative skills for 2021

other key office and administrative skills