1. administrative assistant

By taking on key organizational priorities, admin assistants have a critical role to play in driving business value. How so? Administrative assistants carry out duties like coordinating, scheduling, organizing and planning, enabling leaders to focus more of their energy on the things they do best — shaping and directing business outcomes.

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2. customer service representative

Customer service reps have never been more crucial: The fact that customer satisfaction has been declining for a few years is a case in point. A stellar user experience fosters brand loyalty, gives companies a competitive edge and accelerates growth. Expect remote customer service jobs in particular to continue to increase.

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3. call center representative

Call center reps have an essential role to play in today's business environment, effectively closing the loop between organizational outputs — products and services — and the customers who use them. Done right, the position requires expert knowledge of the offering, together with patience and strong interpersonal skills. Individuals who fit the bill can enjoy a rewarding, fast-paced career.

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4. collections specialist

From account management to ledger reconciliation, regulatory compliance and more, collections specialists, also known as collections agents, are focal points of action in office settings. No less critically, they're serving a vital revenue function — and when they celebrate wins or drive successful outcomes, it usually translates to measurable value on the bottom line.

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5. office manager

With many companies now offering a hybrid work model, the role of office manager has never been more important. Running a flexible workplace requires savvy office professionals, and their numbers are only expected to grow, rising 7 percent in the decade up to 2031. This increase will be especially noticeable in fields like healthcare, finance and insurance. 

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6. virtual assistant

If you have admin experience, but prefer the flexibility of remote work, virtual assistants continue to be in high demand. Valued by businesses for their ability to take on tasks from answering the phone to data entry, these organized individuals can choose to work from home or even as a digital nomad. Being a virtual assistant can also be a good — and lucrative — side hustle.

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essential office and administrative skills

other key office and administrative skills