salary: $19.93 - $19.94 per hour
shift: First
work hours: 8:30 AM - 5 PM
education: High School
Responsibilities
Job Details
Schedule: Monday – Friday, 8:30 AM – 5:00 PM
Location: East Hartford, CT (On-site)
Responsibilities:
- Act as the initial point of contact for inquiries regarding application status and program requirements.
- Accurately document all consumer interactions and research inquiries to provide complete information.
- Balance high-volume inbound calls with the analytical processing of eligibility documentation and denial letters.
- Navigate multiple proprietary applications and third-party forms with ease and zero errors.
- Maintain technical proficiency in program policies to ensure objective and accurate service.
- Meet daily productivity and quality standards while providing calm conflict resolution for customers.
- Minimum 6 months of experience in a call center or client-facing support environment.
- Associate’s degree or higher preferred.
- Typing proficiency of at least 40 WPM with high data accuracy.
- strong verbal, written, and interpersonal communication skills.
- Ability to maintain self-control and empathy in stressful or difficult situations.
- Experience with social service programs (SNAP, TANF, WIC) is a plus.
- Proficiency in MS Office Suite and standard telephone systems.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
