customer care specialist.

Are you ready to use your communication skills to help others navigate important programs? We are seeking dedicated Customer Service Representatives who want to build a career in a professional, empathetic environment. If you love helping people find solutions and have an eye for detail, this is the perfect opportunity for you! Enjoy a steady Monday through Friday schedule with competitive pay and weekends off.



salary: $20.99 - $21 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: High School

Responsibilities

Are you a compassionate professional who thrives in a fast-paced environment? We are looking for empathetic problem solvers to join our team in East Hartford. In this role, you will be the primary point of contact for individuals applying for and receiving social service benefits. You will help make a real difference by providing clear, accurate information and resolving complex inquiries with patience and care.

What you will do each day:

• Answer high-volume inbound calls regarding social service programs while maintaining high quality standards.
  
  
• Document all interactions accurately and navigate multiple software applications with ease.
  
  
• Provide objective, complete, and accurate information based on program requirements.
  
  
• Utilize calm conflict resolution skills to assist callers in difficult situations with genuine empathy
  
  
• Meet daily performance metrics for call volume and service excellence.
  
  

What you bring to the table:

• High School Diploma (or equivalent) and 6 months of call center experience.
  
  
• An Associate’s degree or higher can substitute for the 6 months of experience.
  
  
• Typing proficiency of at least 30 WPM.
  
  
• Exceptional attendance, punctuality, and a strong work ethic.
  
  
• Ability to convey complex information in clear and concise terms.
  
  

Details & Benefits:

• Pay Rate: $21 per hour.
  
  
• Schedule: Monday – Friday, 8:00 AM to 4:30 PM (Weekends OFF!).
  
  
• Location: On-site in East Hartford, CT.
  
  
• Comprehensive training provided in a supportive work environment.
  
  

Skills

Managed Care

Basic Software Skills

Telephone Etiquette

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.