Working a stable, daytime schedule with no weekend hours, you will balance empathy and professionalism to deliver top-tier support. If you thrive in a collaborative environment, possess strong computer skills, and enjoy a fast-paced setting where your service directly impacts others, this contract opportunity is a perfect fit.
salary: $19.93 - $19.94 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Position Summary: Join a high-volume call center team providing dedicated phone support for the Summer EBT program. You will manage inbound inquiries, update application statuses, and accurately log details to assist families navigating financial benefit systems.
Key Responsibilities:
- Answer incoming calls and serve as the initial point of contact for application status inquiries and information updates.
- Deliver clear, objective, and accurate information regarding Summer EBT program requirements.
- Document all consumer interactions accurately inside the call tracking database.
- Note trends in inquiries and enter formal complaints in compliance with approved internal procedures.
- Navigate digital phone systems, software platforms, and database windows simultaneously under tight deadlines.
- Escalate complex calls to leadership or external state agencies following proper protocols.
- Minimum 6 months of call center support experience OR an Associate's degree.
- Proven typing speed of at least 35 words per minute (WPM) with exceptional spelling and data entry accuracy.
- High proficiency using personal computers, including the Microsoft Office Suite.
- strong verbal communication, active listening, and interpersonal skills.
- Ability to maintain complete confidentiality and exercise self-control in stressful or difficult situations.
- Preferred: Knowledge of public health, human services, Medicaid, or CHIP systems; bilingual capabilities are a plus.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
