Operating in a structured environment with weekends off, this position relies on your ability to actively listen, convey complex information clearly, and provide calm conflict resolution for frustrated customers. If you possess a strong work ethic, outstanding attendance habits, and thrive in a high-volume call environment, this contract assignment from August 1st through October 31st offers the perfect platform to expand your customer service career.
salary: $19.93 - $19.94 per hour
shift: First
work hours: 8:30 AM - 5 PM
education: High School
Responsibilities
Position Summary: Support customers as the primary point of contact for Client programs, providing courteous, accurate telephone assistance, account navigation, and technical guidance while ensuring timely call resolution. This role is production-driven, focusing on maintaining high quality and customer satisfaction on every call.
Key Responsibilities:
- Act as the initial point of contact for inquiries from potential and existing beneficiaries regarding Client programs.
- Provide one-to-one telephone support to consumers and providers, including assistance with password resets.
- Accurately respond to and document all incoming call center interactions received from consumers.
- Log calls into the tracking system, identify trends in consumer inquiries, and recommend measures to improve customer service delivery.
- Handle, investigate, and data-enter complaints in strict accordance with approved policies and procedures.
- Work with consumers in difficult situations, providing calm conflict resolution and problem solving for frustrated customers.
- Meet and exceed established daily standards for calls answered, quality, and customer service metrics.
- Properly forward calls to Call Center Leadership or relevant outside Connecticut agencies per procedures.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
