In this key on-site role, you will perform quality assessments across multiple operational departments to ensure compliance, identify operational trends, and propose innovative strategies for continuous process improvement. Working standard business hours (Monday through Friday, 8:00 AM to 5:00 PM), you will evaluate workflow accuracy, maintain a high quality score of 96% or higher, and update monitoring systems to track corrections and resolution trends. You will collaborate directly with supervisors and frontline teams to strengthen quality control measures, resolve challenging assessments, and provide constructive feedback that supports organizational growth. If you bring strong analytical skills, sharp attention to detail, proficiency in Microsoft Office (Word, Excel, Outlook), and an eagerness to learn complex government or healthcare program workflows, this role provides an excellent platform to showcase your talents.
salary: $22.39 - $22.4 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Position Summary:
Conduct quality reviews across functional departments, evaluate compliance, compile assessment data, and drive continuous process improvements.
Key Responsibilities:
- Conduct objective, concise quality assessments across multiple operational functional areas.
- Maintain a personal monthly quality score of 96%+ with an approved challenge rate under 5%.
- Update quality monitoring databases to compile, log, and track assessment metrics and trends.
- Track quality reviews requiring corrections and ensure prompt remediation by frontline staff.
- Identify workflow trends and recommend innovative strategies for continuous quality enhancement.
- College degree preferred, or equivalent combination of education and hands-on experience.
- Prior experience in public sector healthcare, Medicaid, CHIP, or human services preferred.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and typing speed of 30+ WPM.
- strong written, verbal, analytical, and problem-solving abilities.
- Ability to work on-site in East Hartford, CT with occasional overtime as needed.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
