order processing rep/ associate fulfillment specialist.

job summary:
Wolters Kluwer's CT

CT has been in business since 1892, we have put our customer at the center of everything, and we hold ourselves accountable for delivering the right results. We work hard to maintain a company culture that attracts, develops, and retains high-performing, diverse talent. An important part of our culture involves developing and promoting people from within.

Success Criteria:

As a Fulfillment Associate, you will help impact the lives of millions of people and shape society for the future. You will work in unison with our service teams to assist our clients remain in legal compliance. We are looking for individuals who are positive, energetic, accountable, flexible, and committed to self-development.

 
 
location: Wilmington, Delaware
job type: Contract
salary: $15 - 23 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
Basic Responsibilities:

The Fulfillment Associate for Wolters Kluwer's CT has primary responsibility for providing superior service by:

- Fulfilling orders for internal and external customers

- Researching and analyzing legal documents

- Submitting legal documents to the Secretary of State, Division of Corporations

- Retrieving legal documents from the Secretary of State, Division of Corporations

- Researching entity status

- Resolving or escalating issues

- Following requests through to completion

- Communicating progress to customers and internal teams

- Navigating quickly between multiple processing systems and databases quickly and accurately

- Able to work in a fast-paced, high-energy environment.

- Overtime and minimal (5%) travel may be required.

- Contributes to customer satisfaction and organizational success

- Participates in process improvement programs, best practices, and occasional special projects

 
qualifications:
Qualifications:

Education:

Preferred: Bachelor's degree in Liberal Arts (e.g., Business, Communications, Marketing, or related discipline); OR, if no degree, 4 years of customer service experience.

Experience, Knowledge and Tools

Minimum Experience:

- 4 years customer service experience, including:

- Integrating information from multiple sources quickly and accurately.

- Utilizing keen attention to detail skill accurately

- Utilizing communication skills, including both excellent verbal skills and written communication.

- Working independently while still being an integral part of a team.

- Knowledge of Microsoft Office / Adobe, ability to learn new applications quickly and effectively.

- Excellent analytical, organizational, time management and problem-solving skills.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.