sr revenue operations director.

job summary:
Client is building the operational foundation for scalable revenue growth, and this role is at the center of that mission. As the Senior Director of Revenue Operations, you will architect and own the systems, processes, and cross-functional alignments that enable our customer-facing organization to perform at its best. This is a high-impact, highly visible leadership role reporting directly to the GM.

You will lead Customer Success, Marketing, and Sales Operations, and serve as the connective tissue across our expanding vertical defense, healthcare, MSP/channel, and financial services.

 
 
location: Telecommute
job type: Permanent
salary: $168,000 - 190,000 per year
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
Revenue Operations Infrastructure

- Establish and own the RevOps function across systems, processes, reporting, and lifecycle management.

- Operationalize HubSpot as client's unified revenue platform; maximize the value of existing investments in HubSpot and SmartAcre.

- Design and implement scalable workflows, lead routing, automation, and cross-system integrations.

- Maintain CRM data quality, pipeline hygiene, and consistent account ownership across the revenue org.

Forecasting & Pipeline Management

- Own the company's revenue forecast cadence, partnering with GM and executive leadership.

- Build predictive models including pipeline health scores, deal velocity, and expansion signals.

- Deliver forward-looking analysis on conversion health, risk, and revenue trajectory.

- Establish forecast accuracy as an organizational discipline with shared methodology across teams.

Reporting & Analytics

- Build and maintain executive-level dashboards and KPI reporting that leadership trusts for decision-making.

- Define and unify metrics across Customer Success, Sales, and Marketing for a single source of truth.

- Identify bottlenecks and deliver data-driven recommendations to accelerate revenue performance.

Lifecycle Management & Customer Operations

- Own the end-to-end revenue lifecycle from lead routing through closed-won, onboarding, and renewal.

- Coordinate Customer Success operations to improve retention, expansion visibility, and customer health tracking.

- Drive alignment between Customer Success, Sales, and Marketing on handoff processes and customer engagement.

Team Leadership

- Lead and develop direct reports across Customer Success, Marketing, and Sales Operations.

- Operate as a player-coach, comfortable directing strategy and executing hands-on.

- Build a culture of operational excellence, accountability, and continuous improvement.

Cross-Functional Alignment

- Serve as the strategic operator bridging technical and commercial teams across all verticals.

- Partner with executive leadership on GTM planning, territory design, capacity planning, and goal-setting.

- Coordinate SmartAcre and external partners as part of the broader operational ecosystem.

- Leverage AI-enabled tools and automation to continuously improve efficiency and insight quality.

 
qualifications:
- 8+ years of experience in Revenue Operations, GTM Operations, or Sales/Marketing Operations at a B2B SaaS or technology company.

- 5+ years of people management experience, with a track record of developing high-performing operations teams.

- Deep hands-on HubSpot expertise-pipeline management, lifecycle design, automation, dashboards, and CRM administration at scale.

- Proven experience leading operational transformation, not merely maintaining systems.

- Strong background in forecasting, revenue attribution, and executive-level reporting.

- Experience in regulated, compliance-heavy, or technically complex B2B environments (cybersecurity, healthcare IT, MSP/channel, fintech, or defense preferred).

- Comfortable with long sales cycles, technical buyers, multi-stakeholder deals, and channel/partner attribution.

- Systems thinker with strong analytical skills; SQL or data tooling experience a plus.

- Exceptional communicator who can translate complex operational data into clear insights for executive audiences.

- Operational diplomat-able to drive cross-functional alignment without creating organizational friction.

- Bachelor's degree required; MBA a plus.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.