Title: Deskside Support Technician
Duration: Open Ended w2 Contract
Location: 100% Onsite Newport Beach, California 92660
Shift: M-F 8 am-5 pm PT
For immediate review, please send resume to jomarie.mercado@randstaddigital.com
location: Newport Beach, California
job type: Solutions
salary: $30 - 32 per hour
work hours: 9am to 6pm
education: High School
responsibilities:
IT Support Technician (Fast-Paced, Hands-On Environment!) Are you a highly motivated tech professional who loves problem-solving and helping people? We are looking for a desktop support rockstar to join our team in a fast-paced environment! If you have a year of IT support under your belt, love working with people, and want to grow your technical skills, this is the perfect spot for you.
The Quick Details
- Role: Desktop Support Technician / Helpdesk
- Experience: 1+ years in an IT support environment
- Environment: Fast-paced, onsite walk-up support, and remote troubleshooting
- Install, configure, and troubleshoot both in-house and third-party software applications.
- Install, configure, and troubleshoot computer hardware on laptops and desktops.
- Image, configure, and deploy fresh desktops and laptops directly to end-users.
- Set up, configure, and troubleshoot virtual machines (VMs).
- Configure and support mobile devices, including iPhones, iPads, and other peripheral tech.
- Troubleshoot connectivity issues for users working both onsite and remotely.
- Support the IT Walkup Area where end-users come face-to-face to get their issues resolved.
- Engage with and escalate tickets to senior technicians when you hit a roadblock.
- Work with other IT teams on special projects and collaborative cases.
- Handle other physical work onsite when needed (deploying/moving equipment, setups, etc.).
- Complete other tasks as necessary to keep the environment running smoothly.
qualifications:
Required Skills & Experience
5+ years of experience working in an IT support environment.
Core Technical Skills: Helpdesk, End-User Support, and Desktop Support.
Strong Professional Traits:
Organizational & Interpersonal skills
Customer Service skills & Team mentality
Annotation skills (keeping great notes/documentation!)
Problem-Solving skills
Bonus Points (Desired Skills & Experience)
Experience with ServiceNow is a big plus!
Any IT Certifications are a plus.
Completed Training Courses or Boot Camps are a plus.
#LI-JM4
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
