Join our Digital Modernization team delivering critical telecommunications and network infrastructure support to the United States Merchant Marine Academy (USMMA). In this role, you will be responsible for maintaining VOIP systems, administering call manager platforms, troubleshooting network connectivity, and managing conference room collaboration technology. This is a dynamic, hands-on on-site position focused on ensuring dependable voice, video, and data communication across the campus.
location: New York, New York
job type: Contract
salary: $36.36 - 46.36 per hour
work hours:
education: Bachelors
responsibilities:
KEY RESPONSIBILITIES
- Configure, program, and troubleshoot VOIP phones and telecommunication systems.
- Administer users and licensing within VOIP Call Manager.
- Perform physical network cable pulls, terminate network drops, and support physical layer switch and fiber connections.
- Interface with ISPs and manage physical demarc, fiber, POTS, and fax line connections.
- Collaborate with network and help-desk teams to provide end-to-end troubleshooting for voice, data, and wireless issues.
- Support wireless access points (WAPs), conference room technology (Polycom, Cisco, ScreenBeam), and virtual meeting setups.
- Monitor meeting quality and bandwidth usage using Microsoft Teams Admin Center and Azure telemetry portals.
qualifications:
REQUIRED QUALIFICATIONS
1 to 3 years of hands-on experience working with VOIP Call Manager and telecom troubleshooting.
1 to 3 years of experience supporting network and wireless hardware, including access points.
1 to 3 years of experience performing physical network cable pulls, drop installations, and fiber connectivity troubleshooting.
1 to 3 years of experience interfacing with ISP connections, demarc extensions, POTS, and analog fax lines.
Proven ability to troubleshoot and support virtual meeting equipment and collaboration tools.
Must be a U.S. Citizen or Lawful Permanent Resident (Green Card holder) who has resided in the U.S. for at least 3 consecutive years.
Ability to obtain and maintain a Public Trust security clearance prior to start.
Ability to work 100% on-site at Kings Point, NY.
PREFERRED QUALIFICATIONS
Active CCNA or recognized VOIP certification.
Experience utilizing Microsoft Teams Admin Center and Azure portals for call quality troubleshooting.
Strong procedure development skills and clear communication across technical teams, faculty, and staff.
skills:
Cisco,programming,VOIP phone,ISPs,Trouble Ticket,Azure,network switches,troubleshooting network,user accounts,VOIP,wireless access points,WAPs,Wireless Equipment,wireless systems,communicate effectively,Ability to interact,troubleshoot,Collaboration,telemetry monitoring,CCNA,POTS,cable infrastructure,Cable,conference,Help-Desk,installations,installing,maintenance,Microsoft Teams,online meeting,online meetings,virtual meeting,physical layer,call quality,Procedure Development,telecom,telecommunications,telemetry data,wireless,workflows
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
