job summary: Top Requirements: Customer Service, Desktop & Field Support skills & experience, technical troubleshooting Software tools/skills are needed: Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WANAbility to problem-solve and resolve issues in a ticket management system in accordance with service level agreementsInterpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issu
job summary: Top Requirements: Customer Service, Desktop & Field Support skills & experience, technical troubleshooting Software tools/skills are needed: Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WANAbility to problem-solve and resolve issues in a ticket management system in accordance with service level agreementsInterpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issu
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