call center supervisor

We are currently hiring for an Outbound Customer Service Call Center Representative working at our Healthcare client! This is a temp postiion to start with opportunity for extension and/or permanent converstion. Position is training onsite in Corpus Christi, then the position is remote. Must be local to Corpus Christi for onsite attendance if needed. Equipment is provided. Hours: M-F, 8AM-5PM Pay Rate: $18.50/hr Job Details: Outreach to members regarding their healthcare. Contacting members through outbound calls with some inbound calls, similar to call center environment. Must have previous outbound call center experience. Individual will be working with a highly motivated and goal oriented team in order to ensure all members are addressed in accordance with compliance guidelines. Background check is Criminal, Employment and Education.  Please email your resume to courtney.mercier@randstadusa.com for next steps!salary: $18.49 - $18.5 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilitiesProvides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service May apply working knowledge of assigned health plan(s) activities and resources Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs Performs other duties as assignedSkillsOffice SupportPatient SupportPatient Care CoordinationCall Center SupportQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We are currently hiring for our Healthcare client in TN! Position is 100% remote however candidates must reside/work in TN per client requirement. Equipment is provided. Hours: M-F, 8AM-5PM Pay Rate: $22.75/hr Contract to start Must have 2+ years Healthcare/Medical call center experience with inbound and outbound calls. Working with members and providers. Comfortable with medical terminology and data entry. Medicaid experience.  Works with the care management team on administrative care management activities including performing outreach, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.  Background check is Criminal, Employment, Education and Drug Screen.  Please email your resume to courtney.mercier@randstadusa.com for consideration. salary: $22.74 - $22.75 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilitiesProvides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service May apply working knowledge of assigned health plan(s) activities and resources Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs Performs other duties as assignedSkillsPatient SupportAnswering PhonesOrganizationDecision MakingQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

re you a natural leader who thrives in a fast-paced environment? We're on the hunt for a dynamic Operations Team Leader to take the wheel of a high-performing team in the booming automotive sector! If you have call center experience and a passion for driving operational excellence, we want to hear from you. This is your chance to lead, innovate, and make a real impact. Apply now!Apply only, if you: Have at least  2yrs of experience as a Team Lead in a Call Center.Have a HS diploma or GED (Min. requirement)Can work On-Site.Fluent English speaker (required)English/French speakers are encorage to apply. Shifts:   9am - 6pm with  Fri/Sat Off            9pm - 6am with Mon/Sun OffTraining Schedule: 9am to 6pm - Monday - Friday (4 weeks)  salary: $20 - $23 per houreducation: High SchoolResponsibilities Analyze operational performance, implement intraday actions to improve key performance indicators (KPIs), and foster a culture of continuous improvement.Responsible for monitoring team productivity, managing workloads and resources, and ensuring efficient queue management across all support channels.Drive quality assurance initiatives, coaching team members for performance enhancement, and using data analytics to identify trends and opportunities for improvement.Manage administrative functions such as scheduling, payroll, and performance evaluations, while supporting adherence to company standards and best practices.Participate in recruitment efforts, conduct disciplinary and appraisal interviews.Collaboration and active participation in planning meetings with internal teams and external clients. Skills Technical SupportStrong troubleshooting skills (2 years of experience is required)Self-disciplinedProvide high quality support (2 year of experience is required)Proven leadership experience (2 years of experience is required)Time Management (1 year of experience is required)Analyze performance dataStrong interpersonal skillsCoaching and developing skillsDecision MakingCall Center Support (2 years of experience is required)CRM systems experience (1 year of experience is required)Continuous process improvementFluent in EnglishLeadership skills (2 years of experience is required) Qualifications Years of experience: 2 yearsExperience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.