call center supervisor

HIRING IMMEDIATELYOur client, a nationally recognized healthcare organization is looking for enthusiastic talents with Contact Center experience to join the HR team  Location: Altamonte Springs, FLPay: $21/hr Shift: Monday – Friday, 1st shiftWhat you will be doing: Acting as the first point of contact for AdventHealth employees calling in a high-volume environment with HR-related questions or issues in various areas of HR support, such as payroll, benefits, and employee data managementEvaluating and resolving issues of moderate complexity and exhibiting the highest level of confidentialityEscalating requests/issues outside of process or scope for role to HR Specialist and/or SupervisorDocumenting transaction and case status to properly indicate stage of completion, and maintain functional records and reports Requirements/Qualifications: Completed associate’s degree +2 years of experience in a Contact Center or Human Resources team environment.Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)Ability to work in a fast-paced environment and easily adapt to fluctuating workloads and customer needs while demonstrating patience and remaining calm under stressful situationsData entry skills, typing 50+ wpm    Skills CRMCall Centercontact centerHRHuman ResourcesCustomer ServiceCustomer supportCustomer RelationsBenefits Administrationpayrollcompleted associate degreeCustomer Relationship ManagementHRISTelephone Etiquette  TO APPLY: Email Resume to: claudia.mendoza@randstadusa.comIf this job is not for you, feel free to refer a friendRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

We are seeking a high-caliber, bilingual (Spanish/English) leader to oversee Call Center operations for a premier healthcare provider in New Haven. This is a critical leadership role ensuring patient access and service excellence within an active ambulatory/outpatient setting. The ideal candidate will be a "hands-on" manager capable of optimizing call workflows while maintaining a compassionate, patient-centered culture.Core Requirements Language: Native or professional fluency in Spanish and English is strictly required. Ambulatory Expertise: Proven experience working specifically within an ambulatory or outpatient clinical environment. Call Center Tenure: Minimum of 5 years of experience in a high-volume call center environment. Leadership Experience: Minimum of 3 years in a formal Management or Supervisory role, leading diverse teams and managing performance metrics (KPIs). Key Responsibilities Direct daily operations of the clinical call center, ensuring efficient patient scheduling and inquiry resolution. Monitor and improve key metrics including average handle time, abandonment rates, and first-call resolution. Mentor and develop a team of bilingual CSRs, fostering a culture of accountability and empathy. Collaborate with clinical leadership to align call center workflows with ambulatory care standards and HIPAA compliance. Why Apply? This is a stable, high-impact opportunity to lead a dedicated team within a mission-driven organization. If you are a bilingual leader with a passion for healthcare operations and a track record of success in outpatient settings, we want to hear from you.salary: $75,000 - $80,000 per yearshift: Firstwork hours: 8 AM - 4 PMeducation: High SchoolResponsibilitiesKey Responsibilities Direct daily operations of the clinical call center, ensuring efficient patient scheduling and inquiry resolution. Monitor and improve key metrics including average handle time, abandonment rates, and first-call resolution. Mentor and develop a team of bilingual CSRs, fostering a culture of accountability and empathy. Collaborate with clinical leadership to align call center workflows with ambulatory care standards and HIPAA compliance. SkillsCall CenterCall Center SupportERPQualificationsYears of experience: 3 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

Immediate opening for an 8 month call center position in Smyrna, TN.  If you have a positive, professional demeanor and understand the importance of excellent customer service, this opportunity is perfect for you. And you must be fluent in Spanish and English.  The ideal candidate has at least 1 year of experience in a call center or office setting, and is able to stay focused in a fast-paced work environment.   March - October 2026; $19.50/hoursalary: $19 - $19.5 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilities Provide support to Spanish-speaking customers in verbal and written form Take customer orders; authorize product returns Customer service regarding warranty and pricing issues Provide status updates on orders and replacement parts Answer incoming calls, faxes, or emails to assist customers with their service requests; respond promptly to high call volume. Make outbound calls to customers, manufacturers and third party dealers to place orders, initiate and/or obtain authorization for service, verify warranty and billing status and schedule installation services. Verify payment information, and authorize credit cards and PO numbers. Train new representatives as needed.  The essential functions of this role include:working in a smoke free environmentSkillsInbound call center (2 years of experience is required)TroubleshootingCall Center SupportCRMCorporate Customer Service (2 years of experience is required)Onsite positionSpanishQualificationsYears of experience: 1 yearExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.