transaction processor.

We are currently hiring for Transacation Processors and Customer Service Representatives at our client in East Hartford! These are temp to hire opportunities. 100% working onsite - no weekends! You’ll handle inbound calls, guiding applicants through program requirements with empathy and precision. It’s fast-paced, and incredibly rewarding. What You’ll Do

• Be the Expert: Provide clear, accurate info on program rules.
  
  
• Show Empathy: Help callers through difficult situations with a calm, professional voice.
  
  
• Own the Details: Precisely document every call and follow proven scripts to ensure quality.
  
  
• Drive Results: Meet daily goals for call volume and service excellence.
  
  

Hours: M-F, 8AM-4:30PM, no weekends!  Pay Rate: $19.94-20.69/hr depending on position and typing score - minimum score is 30WPM (typing test required) Start Date: anticipated 5/18 Must pass typing assessment of 30WPM. Onsite assessment is also required. Please email your resume to courtney.mercier@randstadusa.com for next steps! 

salary: $19.94 - $20.69 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: High School

Responsibilities

• Answering inbound calls from program applicants and recipients related to social service programs.
•  Accurately documenting all interactions with callers.
•  Following scripts to ensure proper procedures are adhered to.
•  Providing clear, complete, accurate and objective information based on a full understanding of program requirements.
•  Communicating trends in caller questions and concerns to call center leadership.
•  Working with callers in difficult situations, expressing empathy and resolving calls within required metrics.
•  Demonstrating the ability to handle sensitive information.
•  Meeting and exceeding daily standards for calls answered, customer service, and quality.

Skills

Call Center Support

Basic Software Skills

Empathy

Telephone Etiquette

Typing Skills

Qualifications

Years of experience: 1 year

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.