salary: $32 - $35 per hour
shift: First
work hours: 9 AM - 5 PM
education: High School
Responsibilities
What You'll Do:
- Serve as a primary voice of our brand by managing a dynamic influx of inbound customer phone calls and emails, delivering prompt, courteous, and accurate guidance.
- Meticulously track and document all customer interactions, detailed case notes, and specific resolutions directly within our CRM system to ensure seamless continuity.
- Collaborate dynamically with cross-functional internal teams—including sales, operations, and billing—to streamline cross-departmental issue resolution.
- Identify and flag recurring customer feedback trends, system bottlenecks, or technical issues.
- A minimum of 2+ years of direct experience in the solar energy sector.
- Experience managing escalated customer encounters with an innate ability to maintain composure, de-escalate tension, and establish mutual trust.
- Highly disciplined and comfortable working in a fully remote environment.
- Mastery of active listening, authentic empathy, clear and concise communication.
- Hourly wage ranging from $32.00 to $35.00/hr.
- Jump straight into action with an immediate start date, secure full-time hours (40+ hours per week), Monday through Friday, 9:00 AM to 5:00 PM PST.
- Enjoy the autonomy and balance of a 100% remote work structure, eliminating the daily commute while remaining connected to a supportive, nationwide team.
Skills
- Solar Energy
- Customer Service
- Account Management
- Telephone Etiquette
- CRM
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
