Location: On-site | Houston, TX 77338
Pay: $18.00 – $20.00 / hour
Languages Needed: English + Spanish (Fluent in both! )
What’s the Vibe? Love helping people, solving puzzles, and keeping things moving at top speed? We’re looking for a friendly, energetic bilingual Customer Inquiry Advisor to be the face (and voice!) of our global logistics team! ✈️
You’ll be the go-to expert helping customers book shipments, track packages in real-time, and smooth out any shipping bumps along the way. If you thrive in a fast-paced environment and bring good energy to the team every day, this is for you!
What You’ll Be Doing: ️
- Be the Main Contact: Answer incoming calls and chats with warmth, professionalism, and expert advice.
- Book It Up: Register and process shipment bookings with eagle-eye accuracy.
- Logistics Guru: Help customers navigate customs requirements, transit times, and pricing like a total pro.
- Spot Opportunities: Turn basic inquiries into extra value by recommending the best shipping solutions!
- Team Player: Work hand-in-hand with our Operations team to solve issues fast and keep customers smiling.
- Make Things Better: Have a cool idea to speed up a process or boost the customer experience? We want to hear it!
- Education: Bachelor’s degree from an accredited university.
- ️ bilingual Power: Full fluency in both English & Spanish (spoken and written).
- ️ Top-Notch Communication: Clear, charismatic, and adaptable to whoever you're talking to!
- Experience: Call center, customer support, or telesales experience is a huge plus!
- ⚡ Positive Mindset: Action-oriented, empathetic, and ready to represent our brand with pride!
salary: $18 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Customer Interaction: Serve as the primary point of contact for customers via the hotline and various communication modes, providing expert advice on DHL service offerings.
- Booking Management: Efficiently accept and register shipment bookings, ensuring all data is accurate and up-to-date.
- Information Expert: Provide precise information regarding customs requirements, transit times, and competitive pricing to facilitate seamless shipping.
- Sales Lead Generation: Proactively identify opportunities to offer alternative services or value-added solutions, turning simple inquiries into potential sales leads.
- Issue Resolution: Liaise with the Operations department and other internal functions to ensure quick and efficient resolution of customer queries.
- Service Excellence: Exercise high levels of empathy and professionalism to meet the varying needs and demands of individual customers.
- Process Improvement: Actively highlight areas for procedural or technological improvement and suggest solutions to enhance the overall customer journey.
- Operational Support: Provide necessary assistance to the backline team and manage import requests as required to maintain service flow.
- Policy Adherence: Strictly follow established Customer Service procedures while maintaining the discretion to offer flexibility within reasonable limits.
- Professional Representation: Build trust and integrity through expert-level service, acting as a reliable representative of the DHL brand.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
